Tenant says he got injured on my property

[Trevor Densmore]

I just purchased my first multi unit a few months ago. This week one of my tenants texted me saying they he injured himself on steps due to one of the step giving way. I haven't seen him yet. He claims he called the ambulance and was in the hospital for a week. I sent someone to check on him but they couldn't get in. He claims that he can't move to get to the door. I don't really believe him but I want to make sure I handle this situation properly. If anyone can give me some advice on this situation I would greatly appreciate it.