WASH Laundry Systems - what's going on with them?

[Randall Brown]

We own a multi-family property where we inherited a laundry room with a washer and dryer that is rented from WASH, located in Southern California. Their machines have been in place for a while. I'm guessing the machines are from 1985. The building was constructed in 1980, so maybe the equipment is from that year even.

Over 4 years of dealing with them, things have been smooth. We had maybe 4 service calls in those 4 years and the repair person would come out within 1-2 days and take care of it.

Something changed with them. The washer was out 16 days in October and right now 15 days out in November.

They say it will be repaired as soon as possible but nothing happens. Also, the wait times when calling them are longer now. It seems as if they cut their staff big time.

I finally figured it is a ploy to make me upgrade to newer equipment (for a higher monthly rent). So I called and offered to pay more if they would deliver something that works. They said I would get a call from their sales person "next week Wednesday". Even that call never came through.

It looks like they're doing their best to go out of business!

So, what are the alternatives?

I looked at commercial washers from Home Depot. Horrible reviews. Virtually no warranty. Probably the only product from Home Depot where you cannot buy an extended warranty. For a reason.

https://lowlaundry.com/ "Laundry Owners Warehouse", located in Florida. Does anyone have experience with them? To buy equipment. Do they stand behind their warranty?

Or can someone recommend another rental business, where I pay to have the equipment installed and kept in running condition?

Thanks in advance!