Where can a Tenant Write a Review of Rental Property?

Question

A tenant has offered to write a positive review of one of my rrental properties. She has lived there a year and is now leaving, and she sent me a text saying how much it meant to her to live there. She also said she would be happy to post a review, but asked where to post it. I really don't know where to post it. Do you have any ideas where are the best places to post reviews? I currently list my available properties on 3 services: Zillow, Apartment List, and Rent Path, but I'm not sure they even take reviews. Thoughts? Suggestions? Thanks!

Krystallin Baker · Answer

I'm not sure about places for a tenant to leave a review unless you have a Google business page or such, but I would say that asking her if she'd be a tenant reference isn't a bad idea. If she has enjoyed living in your rental that much maybe she'd be willing to vouch for you to future tenants?

Speaking from a tenant perspective, if a landlord gave me a tenant reference it would definitely help them stand out to me. Could help you attract higher quality tenants down the road.

Otherwise, you could set up a Facebook business page for your rental property and ask her to leave a review there. Congrats on being such a good landlord!

Krystallin Baker · Answer

Unfortunately, as of now, Facebook does not allow businesses to remove negative posts. I have spent a good number of years in social media management, though, and I would say don't let negative reviews hold you back from creating a business page.

Unless you believe you will be pissing people off left and right (doesn't sound like your case), the once-in-a-while negative review can be handled. Always respond to negative reviews professionally and do your part in managing your reputation.

Most Facebook users are savvy enough these days to weed out the ridiculously negative reviews. When it comes to social media, it is better to take the upper hand and manage your reputation proactively than to miss out on a great review for fear of some bad eggs out there.

Hope that helps! If you need any more advice about managing your FB business page, feel free to reach out to me!

Jon S. · Answer

Thank you Krystallin, it did make me feel good when she told me it meant the world to her to live there, because it was a nice place and a respite from all her school work. Now she is graduating from college and entering adult life in another city, getting her first full time job in her field, etc.

I like the idea of having the ability to provide a tenant reference, that is a really good idea. Perhaps a letter from the tenant that I can post, would be a good thing to have too, so I could post it where I want it?

Thanks

Jon

Jon S. · Answer

Thank you Krystallin! :)

Nathan Gesner · Answer

Create a "business name" and set up a facebook page. If you own an LLC you should use that. If not, just create one like, JS Properties. You can use it for marketing, communicating with tenants, and tracking reviews.

Grigory Pekarsky · Answer

The best platform for the tenant to leave a review of rental property is definitely a Facebook page. You can create one and update all the necessary business information. Additionally, you can ask the tenant for the future references to give for prospective tenants.

Jon S. · Answer

Nathan G.

All three of you gave very similar recommendations, to start a business FB page. It sounds good! I just have one concern, social media travels like wildfire, especially a negative post: What if an unhappy tenant leaves a bad review on my business's FB page? Would I be able to delete it, the same as deleting unwanted posts on a personal FB page? Thoughts? Thanks!

Where can a Tenant Write a Review of Rental Property?

Where can a Tenant Write a Review of Rental Property?

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