how you run tenant's credit

[Martin Z.]

I currently use Experian's site to run a prospective tenant's credit. Basically, I log into Experian and send a request to the application. Applicant receives an e-mail, logs into Experian and runs credit through them and submit to them directly a $14.95 fee, then I receive a copy of the credit report.

The problem is i'd say 50% of the tenants have trouble with Experian's system when using their site and are unable to complete the process and there's then no one to help, 

are there any alternative out there with a similar setup?