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Updated 3 months ago on . Most recent reply

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Steve Rozenberg
  • Specialist
  • Houston, TX
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Most Popular Reply

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Phil Earley
  • Property Manager
  • Cumming, GA
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Phil Earley
  • Property Manager
  • Cumming, GA
Replied

We invite them into our office to listen, talk, and reset.    Every now and then we all need a little extra attention.....no big deal.  And if that doesn't work, we start quoting the lease in a factual, bullet point kind of way with no drama or finger pointing and always ask them to stop in to talk about it.   

We never get into an email tennis match.   

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