Pumpkin Plan

[Cordell M.]

Just finishing up 'Pumpkin Plan' by Mike Michalowicz.  Enjoyed it and was able to pull some good things from it...curious ways that others may have implemented some of his suggestions into landlording, buy and hold...

For me -

-reward good clients (tenants) by being extra prompt with customer service/maintenance issues, small tokens of appreciation such as gas card, etc. for consistent, on time rent payment (say for 1 yr of prompt payment).

-Fire bad clients (not renewing problem leases)

-Talking to tenants & listening; i.e. biggest complaint we hear from others who look at our places are 'our landlord never fixes anything.'  Which I'm sure is not unique, but the fix is having lines of communication established up front for how to report maintenance issues, what is emergencies, having water lines/cut-offs clearly marked for tenants, etc.

Others?

Thanks!!!!