Letter for denial to prospective tenant, phone call too?

[Therese V.]

I am denying a prospective tenant based on information in the credit report, I know to send a letter and I have one to send. Do you also call them to let them know they have been denied the rental? How do you word it and how much information do you tell them?

I'm thinking to call and just say "Based on information contained in the background report, we are denying your rental application" and leaving it at that. Do I need to go into any more details?