Alternative to MySmartMove?

[Joel Katsma]

I am a newer landlord, managing 6 properties. I have used mysmartmove in the past for tenant screening, however I have had enough of their terrible customer service.  Horrible experience the last two tenants that tried, won't take payment, won't explain what is going on, and long story short, I found their customer service people outright lied to me after I talked to their manager. So my question is.... Is there another service similar to smartmove that you have dealt with that may provide better customer service or are more professional?

[Stephen White]

Glad to hear that RentPrep is working for you @Byron Bohlsen!

@Joel Katsmafeel free to reach out if you have any screening questions, I'm happy to help however I can. If you prefer a phone call, our Screeners are available 9am-7pm M-Th and 9am-5pm Fridays to take your call and answer any questions. No wait times, or call backs - you'll get right through to an FCRA Certified Screener.

We'll help whether you use our service or not. There are a lot of choices when it comes to screening companies, and of course some will fit your needs better than others. So we'll quickly figure out what you need and point you in the right direction. 

If Smartmove ends up being the right fit for you, Sara Jackson will take good care of you. She was our rep at one point and always followed through, so hang on to her info she's a great resource at TU.