Contact tenants when using PM?

[Rob Myers]

I'm fairly new to the whole landlord thing and have a general question regarding contact with tenants when using a property manager. How many of you that use a property manager reach out to your tenants anyway and give them your contact info? I currently have 2 SFH with 2 different property managers (homes are 250 miles apart). I have plenty of faith in one PM company, but I'm already suspicious of the other after only 2 months into the agreement. I want my tenants to be able to reach out to me in case they have an issue with the PM, but don't want to bring a bunch of hassle and negate the value of having a PM.

Am I asking for more headaches by reaching out to the tenants directly, or is it a reasonable thing to do?