Tenant Transition Issues (is this a power play?)

[Peter R.]

Hi all, sorry about the wall of text:

I recently purchased an occupied 4-plex with two long term tenants (5 years and 20+ years) and two more recent tenants (1 year and 3 years.)

All leases had expired before the sale and all are on month-to-month.

After the sale was complete I collected one cycle of rent payments to get the previous owner out of the picture and then turned it over to a PM three weeks ago. An early warning sign was two of the four rent checks were late by 5-7 days. I let this go as there were some transition issues with previous ownership.

In the interim I met with 3/4 and asked what needed to be fixed and any concerns they had.

I then sent all 4 a letter stating I was turning it over to the PM for not only management but I stressed in the letter I wanted the PM to begin fixing issues and replacing things neglected by the previous management.

PM delivers welcome packet and asks for SSN, Drivers License and full contact info to prepare new 12 month leases at the same monthly rent.

The tenants collectively send a letter to the PM asking why they need to provide SSN and ask for a copy of the PM privacy policy. Fair enough, I tell the PM I don't really care about SSN for existing tenants and the PM is providing the privacy policy.

PM then responds with a letter stating they need DL and full contact info to prepare leases, again, at NO cost increase per month. PM indicates that they NEED this info and failure to provide info for a new lease may result in notice to vacate per local laws.

I'm brand new to real estate investing and I'm trusting my (highly recommended in my area) PM company. They suspect lax lease enforcement by former owners and significant deferred maintenance has created an environment where tenants are used to doing what they want, including late payments.

The next rent cycle is tomorrow, so I should know a bit more depending on if the checks arrive on time.

Is the PM right, should we take a hard line and force the issue, even with long time tenants? I'm thinking yes, this should be standard, but two of them have been there so long they may be used to doing whatever they want and that makes me a bit concerned.

Any thoughts are most appreciated, and again, sorry for the wall of text!