one of my tenat send us this message

[Eli Ling]

my tenant keep comaplinign no enough heat on her unit, but she doesnt turn on the heat 24/7, 

 she pays for her own heat, as the unit has an electric heater. We have already sent three handymen to her unit over the years to address her repeated complaints about heating. In fact, we even replaced her brand new heater. I also own another unit in the same building, and no other tenants have ever complained about inadequate heating.

I’ve advised her to keep the heat on 24 hours a day, as the lease specifies that the tenant is responsible for paying for heating costs. However, she claims she can’t afford the electric bill and refuses to keep the heater on continuously. The type of heater installed is a baseboard heater, which heats up slowly and is designed to run consistently for optimal performance. Unfortunately, she frequently turns it off to save on electricity, which exacerbates the issue.

i have also sent her extra radiator heat so can just plug in , but she refuse to use because she has to pay high electric bill.

She complained about the unit's insulation and requested that we install an additional baseboard heater( whats the use if she doesn't turn on the heat) . I believe the best solution is for her to simply use the existing heater properly by keeping it on 24/7, as intended. ( which we already told her last year she has to keep her heat 24/7, and she say no way)

Additionally, she habitually pays rent late. We’ve already sent her a formal notice requiring her to stop this behavior, and we are considering eviction if the problems persist.

how can i politely let her know we cant rplace her heat because those are building heat standar, is not up tp me to add baseball heater. and she has to run he heat 24/7. and we are not add isulations to the unit.