Issues with Neighbors Upstairs - Management refuses to do ANYTHING. What can we do?

[Livia Adams]

I’m seeking advice on how to handle a challenging situation with noisy upstairs neighbors in an upscale Miami apartment community. We have lived in our apartment for nearly three years without any issues, but since April, new neighbors moved in upstairs, and the noise has become unbearable.

At all hours of the day and night, it sounds like constant walking, furniture screeching, and items being dropped—even until 4 a.m. This isn’t typical living noise; it’s loud enough to disrupt our sleep and daily lives. Prior to these neighbors, the unit above was occupied, and we never experienced any problems.

We’ve spoken to management multiple times, but they’ve been completely unhelpful and have taken no meaningful action and even told us that we are making the noise up, inspite security having been to our apartment numerous times wittnessing the noise. We even served management a notice to cure, but the property is owned by a large corporate entity, which makes us feel like we’re at a dead end. We’ve also tried talking to the neighbors directly, but they don’t acknowledge the issue or make any effort to address it, on the contrary somtimes they are extra loud in spite. 

If anyone has advice on how to put pressure on management or navigate this type of situation, we'd appreciate it. We’re at a loss on how to resolve this and make our home livable again.