Skip to content
×
PRO
Pro Members Get Full Access!
Get off the sidelines and take action in real estate investing with BiggerPockets Pro. Our comprehensive suite of tools and resources minimize mistakes, support informed decisions, and propel you to success.
Advanced networking features
Market and Deal Finder tools
Property analysis calculators
Landlord Command Center
$0
TODAY
$69.00/month when billed monthly.
$32.50/month when billed annually.
7 day free trial. Cancel anytime
Already a Pro Member? Sign in here

Join Over 3 Million Real Estate Investors

Create a free BiggerPockets account to comment, participate, and connect with over 3 million real estate investors.
Use your real name
By signing up, you indicate that you agree to the BiggerPockets Terms & Conditions.
The community here is like my own little personal real estate army that I can depend upon to help me through ANY problems I come across.
General Landlording & Rental Properties
All Forum Categories
Followed Discussions
Followed Categories
Followed People
Followed Locations
Market News & Data
General Info
Real Estate Strategies
Landlording & Rental Properties
Real Estate Professionals
Financial, Tax, & Legal
Real Estate Classifieds
Reviews & Feedback

Updated 10 months ago, 03/18/2024

Account Closed
  • Investor
  • South Carolina
8
Votes |
17
Posts

PM maintenance team overcharging hours?

Account Closed
  • Investor
  • South Carolina
Posted

I own a single family rental in SC, just south of Charlotte, NC. Our property management company is based in central Charlotte, about 30 minutes north. My tenants recently submitted two separate maintenance requests to replace the doorbell and replace the kitchen faucet sprayer head (just the head). Anyone who’s performed these tasks knows each one takes about 5 minutes. And our property is 5 minutes from Lowe’s, so parts aren’t an issue.

The PM’s maintenance team charged 3 hours for each separate job, stating that they include drive time from their office.  When I asked about the job times, they agreed to reduce the doorbell charge but held firm on 3 hours for the faucet because they claimed it took time to troubleshoot. 

So I have three questions: 1) is it standard to charge owners for drive time from the prior job site or office; 2) am I crazy to think these are egregious overcharges; and 3) what actions can I take beyond requesting that they review and lower the charges?

Loading replies...