Is an online application too much to ask?

Question

I have 2 properties currently listed for rent when leases end this month. I have them only listed online... Zillow, Trulia, Postlets etc.  I have received ton of interest by phone and email. I have inserted a link in all listings to my application page so that I can keep everyone updated on the properties status and keep track easily. NOBODY has applied with the link. Its a very basic info, no charge, I will only charge whoever I screen and backround check. Any advice or suggestions?

Blake Garcia · Answer

I think people in my area are finally looking online, but not into providing anything online. I changed from my application link to my contact page. I imagine I'll still be taking mostly calls. At least most people appreciate e-check for collecting rent

Matt B. · Answer

Even for a contact sheet, it depends who your target customer is, as to whether they will use it. We have several apartment and mobile home communities where the tenants still live off the grid. They do not use the internet or computers. Yet, they are very good tenants.

We are as guilty as everyone about wanting to automate everything, but sometimes there is nothing better than a pen and piece of paper.

Or as my kids would say "back in dad's day they used to take applications on a stone tablet with a chisel."

Bill S. · Answer

@Blake Garcia most people are hesitant to share any personal information online. You could put your full application online and allow them to print it out and bring it completed to the showing.

Blake Garcia · Answer

Thanks for the input, A contact sheet is how I intended it to be used.

Colleen F. · Answer

Applications are done before or after seeing the properties?  If the target population is one that uses computers all the time then it may be the timing of the application.   A lot of people want to see something before they apply.  If you can reframe it as something like a contact sheet needed to schedule a showing.

Account Closed · Answer

Most tenants don't want to give any personal info until they visit the property and see if it will work for them.