Bad Luck with Fridges and Timing

[Kate McCarren]

I purchased a new refrigerator with a service contract and warranty before my tenants moved in, but it started having issues in January (freezer icing over, fridge getting warm, ect.).  It was not because of anything they did, just a bad unit, and the technician admitted he had been answering many calls related to that specific make and model.  After multiple service appointments it was finally deemed not repairable and I got it replaced with a brand new one in May.  It was with the same retailer, but a completely different make and model, and it had good reviews on 3rd party websites.  I paid the difference to get it replaced (because of course the new one was more expensive) and to transfer the service contract and warranty.

Now, only 3 months later, the new fridge is warm.  I reached out within moments of hearing about it, but it took a week for the retailer to get a technician over (for a less than 2 min inspection to determine a fan is busted).  I am still waiting for them to install the fan (should be later this week).  My tenant is understandably angry about the wasted time and food spoiling, but they never mentioned the food spoiling until the technician came to inspect it, so I did not know it was as urgent as an issue. 

I do not think I have any real responsibility here other than pressuring the retailer to repair it as quickly as possible, but I am nervous about how upset the tenant is and the lease ends in September.  Should I give them a grocery gift card after the repair is done as a sign of good faith, or is that setting a bad precedent?