If you could start a property management co. from scratch…

[Courtney McCall]

Just started a new RE company geared towards managing real estate investments for others. I’ve been a licensed agent for 8+ years and have managed rentals here and there on a smaller scale but now fully prepared to build a business out of it. 

My question is: From a landlord’s perspective, what would you want to see in a modern model of a property management company? 

I’m creating policies and procedures now and I’m on a quest to find the things that landlords don’t seem to appreciate from other existing property management companies, so that I can build being different into mine. The idea is to truly be an INVESTMENT manager instead of just a half assed “property manager” collecting rent. I want to get involved in the plans for the future, the financial goals of the owner, protecting the longevity and condition of the properties, maximizing income potential while also treating tenants like paying customers with fairness, care and respect. Things I don’t see enough of in other management companies.

What’s important to you as a real estate investor when it comes to a manager? 

What things have you wished you could change about other companies? 

What would you tell someone starting a property management company from scratch in 2023 to do, or not to do? 

ANY responses that help me refine my vision and learn different perspectives are appreciated beyond measure.