Tenant Can't Pay Rent Until November 18

[Joel Polanco]

I received the message below from my tenant. She has been with me for about 6 months and has always paid rent on time. She has been great with communication and keeps her apartment clean for the most part (I had one instance where she was leaving dirty diapers outside).  She has also always paid her rent on time: "Hello! I got hurt at work about 2 almost 3 weeks ago and was pose to get paid today and didn't I've been on the phone all morning with my job trying to figure it out. Don't know how or why because I was told that I would still get paid my Dr. Did approve me to go back to work this upcoming week... I'm trying to figure things out now because I wouldn't get paid again till the 18th"

What do you guys recommend for next steps? Obviously, lease says to evict her. My mind says I don't want to go through an eviction especially during these months. Thoughts? 

[Nathan Gesner]

Quote from @Joel Polanco:

First, you need to recognize the lengths tenants will go to lie about the situation. I've heard every excuse in the book and the vast majority of them were complete lies. Go in with a healthy degree of skepticism.

Second, I would tell her you'll work with her if she can provide proof. Can she get something in writing from her employer to confirm she still works there? Doctor's note? 

Third, I still charge late fees and I still move forward with the eviction process. If she pays rent on the 18th, that would stop the eviction process. If she doesn't, I'm not three steps behind on the process.