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Updated about 2 years ago, 10/11/2022

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16
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Frank Leon
9
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16
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Email communication with tenants

Frank Leon
Posted

Curious to know how everyone with multiple rentals manage e-mail communications with tenants. Assuming you have each property under it's own separate entity, do you use one global email for all properties and then organize e-mails within your e-mail application by properties, do you use an individual e-mail address per property, or do you use another method? Thanks in advance!

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Richard F.#1 Tenant Screening Contributor
  • Property Manager
  • Honolulu, HI
1,578
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2,323
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Richard F.#1 Tenant Screening Contributor
  • Property Manager
  • Honolulu, HI
Replied
Aloha,

One email, multiple email folders under the inbox, for owners, tenants, vendors, prospects, and certain specific, larger properties. NO Texts allowed, only people to get my cell number are the vendors. All others get only my office number, which has an after hours answering service for emergencies.

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Nathan Gesner
Property Manager
Agent
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  • Real Estate Broker
  • Cody, WY
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27,396
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Nathan Gesner
Property Manager
Agent
Pro Member
  • Real Estate Broker
  • Cody, WY
ModeratorReplied
Quote from @Frank Leon:

Curious to know how everyone with multiple rentals manage e-mail communications with tenants. Assuming you have each property under it's own separate entity, do you use one global email for all properties and then organize e-mails within your e-mail application by properties, do you use an individual e-mail address per property, or do you use another method? Thanks in advance!


One email. Most email services allow you to create filters and tags for emails, so you can automatically tag them to a certain property. For example, Jim Bob rents 123 Straight Street. Create a filter so that every email from Jim Bob is automatically tagged "123 Straight Street" so you can easily find them. If an invoice comes in from a plumber, you can manually tag it as "123 Straight Street" and keep them all together.

https://cloud.google.com/blog/...

  • Nathan Gesner
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Melanie Thomas
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  • Real Estate Broker
  • San Antonio
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Melanie Thomas
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  • Real Estate Broker
  • San Antonio
Replied

Hello, I do one email. I have all kinds of rules and folders within outlook, its quite impressive what outlook can do for you. I would encourage you to watch some YouTube vids! Good luck! Happy investing! 

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RentWerx Property Management
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