Scenario When 14 day Deposit Return Requirement Is Unrealistic.

[William Coet]

The 14 Day deposit return is unrealistic in this scenario:

Tenant is demanding a list of receipts as per the 14 day requirement:

Problem: Cat Urine soaked wood floors.  First several attempts to remove odor with enzyme cleaner have failed.  Noa more expensive product has been purchased.

All of this takes days to treat and wait for a result and order the new product (shipped cross country).

How should we handle this with the tenant demanding receipts within 14 days, when we have done everything to remediate the issue but it still has not been resolved?

We are doing our best to address this, but if the new odor removing product doesn't work it may require removal of wood flooring and possibly subfloor.  It is unrealistic for us to have this done and know final costs within 14 days.

Thank you