Missed appraiser fee - who should pay

[David Korchak]

Hey BP community 

I have a situation, that I need advice on. 

We are doing a cash out refinance on a property and our property manager scheduled an appraiser visit with the tenant who choose the date and time for the appraisal. When the appraiser arrived there was nobody in the property to let him/her in. Obviously now the lender is charging me the missed appointment fee and since this is a second time that appointment was missed I let my property management company know that I am expected to be compensated for this charge. They agreed and said will charge it to the tenant. 

I have my doubts about if this is the right thing to do. In my opinion the property management should have sent their agent to the property on the time of the appointment to make sure appraiser will go in (since they have already had one missed appointment the second time they should know better) they did not, and now they want to charge the tenant. On the other hand the tenant was the one who picked the time and the date and if he/she is not responsible enough (for the second time) to make it, maybe they should be one paying. 

Anyways, any advise is welcome

Thanks 

David