Issues w/ Getting Information Back/not following directions

[Melissa Kessler]

Hi,

I have potential tenants that I sent the application to for signature and deposit - they sent it back with no signature and no deposit and did not include pertinant information on the app - I had to go back and forth.  I finally got the app back but with no deposit.  Since they are so well qualified (credit/income), I went ahead and send the lease to be signed, request for security deposit and the first month's pro-rated rent (they are leaving the country in 10 days).

I received communication back that they will not send the 1st months rent until I sign the lease - it has been back and forth for weeks now.  I have NEVER had this issue before.

My usual process:  

1.  Obtain Application, once approved request sec. dep.

2.  Send lease for signatures and request 1st month pro-rated rent.

3.  I receive back, sign and send copies back to tenants.

Does this seem like a good process?  I have never had an issue.

Should I move on - is this a sign of things to come?