Tenant locked the thermostat and can't unlock.

[Mike Walsh]

The tenant emailed us over the weekend that they cannot get the thermostat unlocked. 

Is it our responsibility as the landlord to send out an HVAC tech just to unlock their thermostat?

Or is it the tenants responsibility to figure it out?

[Scott Mac]

One of these might not let you save the planet, or cut your HVAC bills, but it will let you sleep in on the weekends.

Most children can figure these out.