Monday.com For MTR Management

[Jamie Banks]

After being in the MTR industry for 1.5 years, I've finally found a software solution to manage my midterm rentals: Monday.com! 

As operators, we know that there's no perfect software that we can use to manage MTRs so I created my own through Monday. Monday is very customizable and can be a strong force for systemizing and automating your workflows. 

Here's a few ways I use Monday.com to manage my MTR business

1️⃣ Housing Requests

Most of my housing requests come from my corporate and other direct contacts. Because of this, traditional softwares like Hospitable and Owner Rez weren't able to track all of my leads. Now, each time a lead is received a form is filled out with the lead's information that adds the lead into my Monday.com workflow. From there, the leads get automated emails during various stages of the process!

2️⃣ Guest Management

Monday has a CRM that allows you to automate emails and texts messages (with select providers). Through Monday, I've set up automations to send messages and perform certain actions through the guest's stay. For example, 2 days before check in I provide a welcome email with what to expect - this is all automated through Monday. 

3️⃣ Maintenance Requests

My guests / tenants use a form to submit maintenance requests, from there both my team and the tenant gets automated messages to ensure everyone is updated on the request. Based on certain criteria like where the maintenance requests is located, Monday will automatically categorize the requests so my team knows if it's an emergency or if the request can be handled the next business day.

Check out the link below to see a demo of a Monday workspace that I built for a client to see how Monday can transform your MTR business!

https://www.loom.com/share/8f63ab81778e47529f12d9b6db19589c

[Robin Smith]

Hi Jamie!

I just saw your reply to another MTR post where you uploaded a graph of the Philadelphia market. I need a tool like this as I am in a unique situation down here in south LA, and I want to start investing in MTRs but there’s not much data besides AirBnB listings and FF. Can you tell me a little more about that Monday.com feature because I’d like to make something similar? 

[Jillyan MacMorris]

I LOVE the idea of simplifying my tech stack with a solution like Monday.com. I'm an MTR operator too, and I needed to learn to cobble system integrations together in the beginning to understand the benefit of bringing so much of operations together in one place! In addition to some of what you've mentioned, I have also been able to eliminate Turno! I love them for their cleaner marketplace, but now that I have an established cleaner relationship, I'd prefer to avoid the fees and pay her better directly!