(HELP) Quicken Loans Did Not Get Lien Release From Previous Owner

[Marco Grier]

I found out this week (when I was about to sell) that a home I financed with Quicken Loans 5 years still has the lien from the previous owner. QL paid the person before getting a release and left it up them to just get it done whenever.

I did not know this was even possible. QL has told me that it's not their problem in the recorded convo parts you can hear below.   

The past and as I know now current / lien holder along with QL is a 89 year old man that when I called him is not in any shape to deal with this and does not even remember who I am or the home. 

What do you suggest I do?

https://clyp.it/ccbilanm

https://clyp.it/1jxv1rcs

https://clyp.it/yi4pcc3i