Has anyone had their mortgage sold to Green Tree Servicing?

[Sam Tang]

I go through a mortgage broker for my loans and they usually sell their loans and I guess I was lucky to always have a loan sold to JPM as their servicing links up perfectly with my Chase credit cards so I can see everything in one place and set up autopay like my credit cards.

However, I recently refinanced and the loan got sold to Green Tree for servicing and I've tried to sign up online to get my statement through their website to set up autopay online but after I log in, the website just doesn't work! It's been "down" (that's what they say when I call them) for about a month so I dont have any faith in it ever working again. Funny thing is when I asked them about it on the phone, they said it was down for the day and then when I said I tried setting it up last month, they said its been down since last week (I set up the account 3-4 weeks ago and thought it might needed some time to register in their system)...so it sounds a bit shady to me.

I also haven't received my paper statement in the mail and today is the due date for my first payment. They said they would re-send it in 2-3 business days, so will see if it comes. This coupled with all the complaints I have read about them online, I'm thinking I could be in for a real rough time. I really don't want to be accessed any late fees or damage my credit but I'm at a loss to who else I can talk to about this...