The Loan Officer Sends the Pre-Approval Letter to Whom?

[Zachary D.]

New hopeful investor here. Have a loan officer that 'preapproved' me on Friday but today said she wants to send the preapproval letter directly to the agent. This is a little complicated because I don't have one! Are some companies unable/unwilling to just send directly to me? All of the guides/tutorials I've read don't specifically address this and I'm not sure what to expect here. Any/all help appreciated.