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Updated over 9 years ago, 09/05/2015
Moral Question
I've tried to make this story as short as possible. I recently purchased new stainless steel appliances for my rental. I was going out of the country and needed them delivered before I left so that the PM could list and rent the house. I went to a BIG chain store and made the purchase of a fridge, range, microwave, and dishwasher and specifically selected the appliances that could be delivered before I left ( about a week out). The day before the appliances are supposed to be delivered (2 days before I leave), the company calls me and tells me the appliances can't be delivered as the fridge isn't available for another week. I am super frustrated with them and spend hours talking to a person who barely speaks English and finally go back to the store. To make this quick, the salesman ended up loading a similar model fridge on his truck and personally delivered it. The rest of the appliances are still supposed to be delivered the next day. Shocker! They don't come because the store canceled the entire order when they couldn't get the fridge on time. Spend a few more hours with customer support and finally go back to the store (the last day before I leave the country for a couple weeks). Same guy same story, he delivered the appliances in his personal truck.
Here's where it gets a little more interesting. As I'm on the plane to leave the country I get a call from the salesman and a person higher up the chain saying I need to call them as they messed up the order and can't charge the card ( I opened a store credit card to purchase the appliances). The need me to call them so they can recharge the card for the appliances. Another shocker! I didn't call. I get my bill and it only has the fridge. I immediately pay the bill and close the account. It's now been enough time that I know they aren't going to charge the card.
What would you have done in this situation? I spent hours on the phone with customer support going in circles, had to drive to the store 3 times, had the appliances delivered in the back of some guys truck, and dealt with a lot of stress. Would you feel guilty? Would you have called them back?