Recent issues with mortgage broker

[Leonard Rybak]

Hi everyone, just wanted opinions of this community.  I have done 3 deals using a mortgage broker recommended to me by a real estate agent (who I no longer utilize)  This mortgage broker was a little shakey on the first deal but the next 2 deals was always on top of everything and solid.  I have noticed in between some moments of unprofessionalism and slow pace, but nothing stood out.   Recently I am utlizing this broker for another deal and they are slow to respond, with various excuses from being busy, to illness, to computer issues.  I am really starting to get frustrated.    I hate conflict and really don't want to be rude with this individual.  A part of me says let the deal finish and then never use them again.    But at this point it is going at a snails pace and I am afraid to lose the deal.  This is the first time they are being avoidant.  This broker responds to my texts 5-10 hours later or never, and does not pick up my calls.  What would you guys do? 

[Brian Van Pelt]

Treat any consultants (mort brokers, realtors, inspectors) like employees.
You set expectations. then you manage expectations. If they underperform then take appropriate action up to firing them.

As a realtor, the clients I ALLWAYS treated like Gold was repeat buyers. I loved investors {the ones who were true investors]