One of these lenders just doesn't belong ...

[Peter Kozlowski]

So I've been shopping around for best rates with several lenders (Bank of America, JP Morgan Chase, and Citibank). 

I was talking to a loan officer at Bank of America, and he said he'd send me a fee sheet with his APR and closing costs etc., and that if I had any questions that he could answer them by phone.

But when I asked him if we could just keep it in writing by answering my questions by email, he refused, saying that it was against BofA regulations. 

The strange thing is, both Chase and Citi had no problem answering my questions about their fee sheets by email. 

What really rubs me the wrong way about all this is that I've been a loyal BofA account holder going on ten years, and it's none other than my own bank that is telling me this.

Is it me, or is there something fishy about their refusal to keep everything in writing?