Should I file complaints on this selling agent/Realtor?

[Scott Stevens]

I could use some advice. A realtor I am using had a family AC company inspect my home's HVAC and provide an outrageous recommendation for a new system and she never disclosed the relationship or that the HVAC company website domain name is registered in her name. A second HVAC company I called inspected and said the system is running fine and only had a couple repairs they had to do. 

 I've had a rental property with a company for about 7 years now. In the management agreement, there was a clause stating I'd have to use one of their realtors if I later sold the house. I'm selling it and reluctantly chose their realtor. 

I didn't need much from her. I was simply honoring the terms of the contract. I named the price I wanted, she hired a photographer, listed it on MLS, and we got an offer within about a week. I accepted after a short counter offer.

She had me get the Power and water on in my own name... and I'm out of state a few states away. I wish they could have used their own company to turn it on as I believe realtors have master accounts with utilities that make this a lot easier than me paying the fees for it. 

Anyways, the Realtor sent me a list of 10 repair requests the buyer's home inspector noted. She sent this via dotloop through a clerk and I think she thought I was gonna sign it. I wasn't, because the list was ridiculous with stuff like screwing in a loose outlet and having a licensed electrician verify that repair, or having a licensed plumber look at the garbage disposal to ensure it's sealed. Of the ten repairs, I countered that the two that were ac related would be inspected by an HVAC company and repaired if needed. Those were a drain pan issue and a nonworking exterior heat pump that was causing a circuit breaker trip. 

Being out of state, my realtor said she would handle contacting an ac company. A couple weeks go by. I felt like if we waited too long, I wouldn't have enough time before closing to get a second opinion if needed. I ask her about it and she has them go out. The technician write up references that the exterior heat pump compressor had locked rotor amps and couldn't be evaluated and recommended a whole new system due to it using the old refrigerant and it's condition and that the drain pan was rusted. 

Ok, so the drain pain is in fact rusted. But I've been around the block a few times. I know most to the ac repairs are capacitor related and even if the system is 14 years old, it worked fine and was likely just a capacitor causing the locked rotor amps. 

Low and behold, the HVAC Company she had go out there is a family company of hers. The AC website domain is in her name. She never disclosed this. I think he husband may have been the tech doing the inspection. 

I hadn't talked to her about it, but I call my preferred company there and have them go out and they simply get a key from the management office without any knowledge any other ac company inspected it. They are going in blind. They find the rusted drain pan. Fair. I'll repair that. But.... they said the system is running fine and the circuit breaker was tripping due to two capacitors being installed on the heat pump. They'll send me a quote tomorrow for the drain pan and capacitor repair. I think it will be much less than an entire new system and the buyer's request that things be repaired will be satisfied. 

So what do you do in this situation? My realtor has done very little for me and I feel like she should have disclosed the family relationship with that HVAC company, but she didn't And they were recommending a new system rather than what it would have taken to repair the existing one. I am not sure if I should be paying her 3% commission for trying to take advantage of me for being out of state and thinking I wouldn't follow up on things.