Have you ever dealt with a faulty realtor? What did you do?

[Hannah Williams]

I do not live in the city where I invest, so I sometimes have to rely on my realtor to view the home and take pictures for me. I found a great multi-family opportunity, and asked my realtor to see the property as soon as possible, as I am very interested. I asked him on Monday to do this, and he didn't get back to me until Thursday. Now, there is an offer pending with a contingency. It is still possible we could get this house, but the buyer would have to drop their contingency. I am very upset he took so long. Is this a normal time-frame? When you ask your realtor to view a home, how quickly do they get you a showing? 

He also sent me pictures of the wrong house. He mistakenly sent me pictures of the house across the street. This is a home in Detroit where it is not always apparent which house is for sale because "for sale" signs are not typically placed on lawns. I had to correct him and tell him he had the wrong house. 

What do you think about this? Should I start looking for a new realtor? Have you ever had this happen to you?