Purchased our newly built home

[Alicia Koback]

hello, we moved into our newly built home in November 2022. we’ve had our sump pump running every day and water coming out every minute of every day. we had the builders come out and they decided to run a pipe to the road because we now have a small pond between our homes. My question is what can we do as buyers for this problem, we have a year warranty on the house but the sump pump will eventually break and we will have a flooded basement. We are so worried about the future of our investment now that we don't know what to do? We told the builders we want a new home on a different lot and they said there are things they can do but haven't heard anything after that. Do I keep calling them, get a plumber out here to tell is why this is happening, or get a lawyer? we are seniors and this was our last retirement home, this is so disappointing 

[Bruce Woodruff]

@Alicia Koback You absolutely are not out-of-line here! In addition to just being plain wrong and a horrible way to do business, this is also most likely highly illegal. Excessive water cause MOLD and that is a big no-no nowadays. And on a brand new home? 

Here's what I'd do: 1) Set up a sit-down meeting with the management of this company, 2) Don't ask, DEMAND that they give you a new house in an area that has been cleared for underground water, 3) Give them a time limit, I'd suggest no more than 1-2 weeks to hear back about a positive solution, 4) Contact an attorney today and have them standing by to move aggressively towards this builder if you do not get the right answer, 5) DO NOT back down an inch, no matter what they say. 6) Don't forget the power of the Media in general especially Social Media, something as egregious as this could ruin this company.

And always remember, the squeaky wheel gets the grease....Get after this!