Phone System for Leads

[Joe Pitrolo]

I currently have several trailers for lease purchase and an apartment for rent. I run adds on Craigslist and weekly trader.
The volume of calls is wearing me out, especially weeding through ridiculous prospects.
I am to the point where I can normally tell after a few minutes whether or not I want to deal with someone (i.e. polite, practical, reasonable) One pet peeve is so many people will say, "I'm calling about your place for rent or sale, (Yes), Is it still available? (No, I just want to chat with you!!!) Drives me crazy.
I realize, being several hours away and directing serious callers to meet with my maintenance guy, I need a more polished system. I probably am passing over some prospects because I am not real enthusiastic on the phone. I could hire someone to show the properties, field calls, etc. , but it is hard to find someone who knows all the steps to selling or renting.
Just checking to see if anyone else gets frustrated with this process and has better solutions.
Another problem is that with so many calls, I rarely call people back or take good notes about who the good prospects might have been.