I've had enough. Need to fire a mortgage servicer.

[Paul Winka]

I kicked off 4 loans last year as a borrower, some involving multiple properties in one loan. My loans were then sent for service. The mortgage servicer has been just awful from the start. I know "awful" is subjective, but in my case I am still fighting with them to pay the property taxes that are now more than 3 months late on 4 properties, despite me telling them early on about the problem. Also, out of nowhere, my bank account was drafted for another customer's mortgage and it took three months to get it stopped. They're not replying to emails, they just fall into a black hole. Countless phone calls lasting 40 minutes or more. There is much, much more, but I won't get into that here.

Time to bring out the big guns. Their ever-so-helpful reply of "sorry for your inconvenience" isn't enough. I want to get them fired and have my loan serviced elsewhere. I am contacting the originator to see what remedies they can provide. Meanwhile, I want to see what advice I can get here. Even if it will cost me a little bit by hiring an attorney, or something else with teeth. 

What can I do?