Mortgage company not responsive

[Jason Dirks]

I have my first ever investment property in escrow and my mortgage company will not reply to any of my emails, calls, etc. I assume this is not normal. I am worried that this deal is going to fall apart. I am starting to put together a backup plan in case they can’t pull it off. As of right now I am reaching out to friends and family to see what I can come up with in cash. Also considering hard money loan. Will any hard money lenders work with me since I have never bought a property before? Any insight would be greatly appreciated!