Crediting Tenants for Delayed Repairs? Yes or No

[Gary Robert Burnham Jr.]

Hello everyone,  Recently I had a situation where the main pipe in back of the kitchen sink had a crack in it.  Long story short with further investigation come to find out the pipe was cracked all the way up to the 3rd floor.  All the scheduling back and forth a few bang on the door no one home's from my service techs and the repair is finally done but it took two weeks to get all 3 service techs coordinated properly with the tenants etc.  I was on the service techs butts the whole time overcommunicating with the tenants......Now here comes the text from one of the tenants...."hey we have had a frustrating past two weeks with no kitchen sink etc....."  We feel we deserve a discounted month?  Do you feel the same?  We feel we should be credited a portion of the rent for the month due to the lack of use of the kitchen sink?  My response while I understood the frustration was simply "NO"  and I compared it to other things in life that cause some inconveniences.  Does your car payment go down for the month if your car is in the shop for unexpected repairs?  Does your cell phone bill get discounted if you crack the screen and cant use it for a week?  End of the day tenant is paying the full amount and I feel they should.  How do some of you guys handle these asks from your tenants?