I was greatly impressed by the professionalism of Regional Manager, Katie Finnefrock. I reached out to Arbors to receive clarification on a rent increase and discrepancy. Falling on difficult financial times with a recent job change, I had many fears and concerns. Katie’s swift follow up and attention to providing clarity and transparency was appreciated. She layed out a detailed explanation of the rent change and provided options and a plan for assistance. Katie was sympathetic for any error or misunderstanding. Her kind follow through is hard to come by these days. She established back my trust in Arbors. Responsiveness and credibility are hallmarks of Katie’s service. Thank you!

The maintanence guys work so hard every day to keep bldg functioning properly keeping the inside clean neat, and the outside looking nice keeeping grass cut n the summer and sidewalks safe for redidents n the winter, they r both great guys. I feel safe secure n bldg here. Management very polite professional. Shes doing great job here.

If I could give this company no stars I would. They scammed us out of money stating we did not clean the house after we left charging us over $300 to supposedly clean the house. This was after they had construction workers in the home. They not only forced us out but did not notify us FIRST as per our lease that the workers were coming and had a huge dumpster in the driveway blocking us from parking there to get the mail. They also gave tours without notifying us. Just because we moved our items out (at their request because Arbors said they had someone to move in and wanted us out) does not mean you can break the terms of our lease. Calling as soon as they are open and getting an attorney. Everyone beware when dealing with this group.

Arbors was absolutely amazing to work with! We worked directly with Alexandra and she helped us throughout the entire application and moving process! We had an issue with our oven and she was quick to respond and help out! Every body we have connected with at Arbors has been friendly and helpful as they want their clients to have the best possible experience! Definitely will be using them in the future and referring friends planning to move to Pittsburgh to this company!

I have lived here at Crafton Plaza for almost a year and really like it. Excellent office management team, here! The building is clean and very well-maintained. The staff is quick to respond to service calls, very knowledgeable and considerate. The company's corporate office is very efficient. Kathie was very helpful when I had problems logging into the Resident Portal and resolved everything promptly. Great place to live and I'm very pleased!

We are a local, veteran owned junk removal company that is a vendor for Arbors Management. We have been a vendor with Arbors for over a year now. During that time, their team has been fantastic to work with. They are very well organized and responsive. We look forward to continuing to build our mutually successful relationship.

I've rented with Arbors for about a year now, and it has its pros and cons. Pros: The online portal is easy to navigate, and it allows you to make maintenance requests online. It also keeps a handy ledge of all of your payments/charges, and stores all associated paperwork for the home. They contract with quality workers for all maintenance as well. Cons: Maintenance requests take a while to be fulfilled (sometimes well over a month), and they aren't great about contacting everyone on the lease when something needs to be done. As a result, multiple calls have bounced off of my roommate's phone before anyone contacted me. Communication is a little murky, and it can be tough to understand who your agent is, or to feel like a valued leaseholder. If you get a new roommate, the standing leaseholder is required to re-apply and pay all the associated fees, which is very frustrating when you've been living in the apartment and paying rent for over a year already. The property we live in also has a lot of outdated fixtured, and the wiring in the kitchen can be faulty. Despite this, we experienced a rent increase. That said, these are fairly common complaints for renting anywhere. All in all, I wouldn't avoid Arbors in the future, but they're not the best company I've worked with as a renter.

As a renter the best part about Arbor Management is the online portal. It’s very easy to pay the rent and even easier to request maintenance when needed. So far the responses have been quick and maintenance issues have been rectified in a timely manner. However they could have done a better job making sure the home I’m renting was clean and up to par prior to my move in date per my request. Instead the cleaning was left to me and several maintenance request had to be made after moving in to make the home comfortable and safe. I’m pleased to say that every Maintenance request was fulfilled and my baby boy and I now live in a beautiful clean home. The neighborhood is safe with friendly neighbors and close to family.

I was greatly impressed by the professionalism of Regional Manager, Katie Finnefrock. I reached out to Arbors to receive clarification on a rent increase and discrepancy. Falling on difficult financial times with a recent job change, I had many fears and concerns. Katie’s swift follow up and attention to providing clarity and transparency was appreciated. She layed out a detailed explanation of the rent change and provided options and a plan for assistance. Katie was sympathetic for any error or misunderstanding. Her kind follow through is hard to come by these days. She established back my trust in Arbors. Responsiveness and credibility are hallmarks of Katie’s service. Thank you!

The maintanence guys work so hard every day to keep bldg functioning properly keeping the inside clean neat, and the outside looking nice keeeping grass cut n the summer and sidewalks safe for redidents n the winter, they r both great guys. I feel safe secure n bldg here. Management very polite professional. Shes doing great job here.

If I could give this company no stars I would. They scammed us out of money stating we did not clean the house after we left charging us over $300 to supposedly clean the house. This was after they had construction workers in the home. They not only forced us out but did not notify us FIRST as per our lease that the workers were coming and had a huge dumpster in the driveway blocking us from parking there to get the mail. They also gave tours without notifying us. Just because we moved our items out (at their request because Arbors said they had someone to move in and wanted us out) does not mean you can break the terms of our lease. Calling as soon as they are open and getting an attorney. Everyone beware when dealing with this group.

Arbors was absolutely amazing to work with! We worked directly with Alexandra and she helped us throughout the entire application and moving process! We had an issue with our oven and she was quick to respond and help out! Every body we have connected with at Arbors has been friendly and helpful as they want their clients to have the best possible experience! Definitely will be using them in the future and referring friends planning to move to Pittsburgh to this company!

I have lived here at Crafton Plaza for almost a year and really like it. Excellent office management team, here! The building is clean and very well-maintained. The staff is quick to respond to service calls, very knowledgeable and considerate. The company's corporate office is very efficient. Kathie was very helpful when I had problems logging into the Resident Portal and resolved everything promptly. Great place to live and I'm very pleased!

We are a local, veteran owned junk removal company that is a vendor for Arbors Management. We have been a vendor with Arbors for over a year now. During that time, their team has been fantastic to work with. They are very well organized and responsive. We look forward to continuing to build our mutually successful relationship.

I've rented with Arbors for about a year now, and it has its pros and cons. Pros: The online portal is easy to navigate, and it allows you to make maintenance requests online. It also keeps a handy ledge of all of your payments/charges, and stores all associated paperwork for the home. They contract with quality workers for all maintenance as well. Cons: Maintenance requests take a while to be fulfilled (sometimes well over a month), and they aren't great about contacting everyone on the lease when something needs to be done. As a result, multiple calls have bounced off of my roommate's phone before anyone contacted me. Communication is a little murky, and it can be tough to understand who your agent is, or to feel like a valued leaseholder. If you get a new roommate, the standing leaseholder is required to re-apply and pay all the associated fees, which is very frustrating when you've been living in the apartment and paying rent for over a year already. The property we live in also has a lot of outdated fixtured, and the wiring in the kitchen can be faulty. Despite this, we experienced a rent increase. That said, these are fairly common complaints for renting anywhere. All in all, I wouldn't avoid Arbors in the future, but they're not the best company I've worked with as a renter.

As a renter the best part about Arbor Management is the online portal. It’s very easy to pay the rent and even easier to request maintenance when needed. So far the responses have been quick and maintenance issues have been rectified in a timely manner. However they could have done a better job making sure the home I’m renting was clean and up to par prior to my move in date per my request. Instead the cleaning was left to me and several maintenance request had to be made after moving in to make the home comfortable and safe. I’m pleased to say that every Maintenance request was fulfilled and my baby boy and I now live in a beautiful clean home. The neighborhood is safe with friendly neighbors and close to family.