The application process was a bit long, and tedious. But the overall customer service from the leasing coordinator Fernanda Munoz, was really great! She was very helpful, answered all our questions, and guided us where we needed. She was very nice. And I love her videos 😂

Fernanda was amazing! She was very thorough and efficient. We got approved in just days! We are so excited to move into our new home! Thank you RentWerx!

Fernanda Munoz was Awesome helping us through the Lease approval process and securing our Dream Home.

Fernanda was great in getting everything ready to rent a home. However, I have feedback for the move in process for tenants moving forward. When you send the welcome email the HOA information should be included so the tenant doesn’t have to try and hunt it down. The tenant should also be made aware of any pool/amenities cards they might need. While a sentence is included in the rental agreement I thought this pertained to a key fob not the card needed to access something I’m paying for. It would be nice to inform the tenant that the home is not clean when they’re moving in or that items have been left behind. I think information could’ve been relayed better and in more detail.

I just had to take a moment to share our amazing experience with Fernanda! 😊 She has been an absolute gem throughout our application process. From the very beginning, she was incredibly responsive, answering all of our questions with patience and clarity. Her support made what could have been a stressful experience feel so smooth and effortless. We truly appreciate her dedication and hard work. 🌟 If you’re looking for someone who genuinely cares and goes above and beyond, Fernanda is the one to help you out! Thank you for all that you do! 🙌❤️

RentWerx responded quickly to our inquiry about a rental property, allowing us to tour the property asap. They offered a self guided tour that was easy and convenient. The application process was completely digital which was also convenient and only took a few days to complete. I was able to reach the company easily regarding questions during the application process and have them addressed. Fernanda was our point of contact, and has been wonderful in maintaining communication and ensuring our satisfaction. Overall, the experience with the company has been positive. Highly recommend to others considering leasing properties.

Found Melanie & RentWerx on bigger pockets. She has been such a wealth of new information for me as an out of state investor. I recently decided to invest in San Antonio and Melanie was the first person who came to mind to manage my newest rental! Her team did not disappoint and are always available to ask questions or put my mind at ease. I truly wish she managed in the other states I have homes in also. A gal can wish! Thank you!

I was a tenant for 15 months and could not wait to get out of my lease! I was so excited the day I moved out! More issues than there are characters to type in all dealings with the company. I left the property in excellent condition and recently received an itemization email stating that I owed a large sum of money. When I called to discuss I was told that I couldn’t be transferred to talk to anyone and the email I got is a “Do not reply.” I’m open to conversation but no other way to contact but through here. Avoid any dealings with this company. Do not rent from them or do any business with them. 10/10 shadiest company I’ve dealt with. Stay safe out there San Antonio! ***UPDATE*** RentWerx replied to me below however when I call I’m told that they can’t assist me over the phone so their reply below is invalid. My request to dispute their claim was in “review” and my bank account was charged the large amount I mentioned above anyway. Issue has not been resolved.

The application process was a bit long, and tedious. But the overall customer service from the leasing coordinator Fernanda Munoz, was really great! She was very helpful, answered all our questions, and guided us where we needed. She was very nice. And I love her videos 😂

Fernanda was amazing! She was very thorough and efficient. We got approved in just days! We are so excited to move into our new home! Thank you RentWerx!

Fernanda Munoz was Awesome helping us through the Lease approval process and securing our Dream Home.

Fernanda was great in getting everything ready to rent a home. However, I have feedback for the move in process for tenants moving forward. When you send the welcome email the HOA information should be included so the tenant doesn’t have to try and hunt it down. The tenant should also be made aware of any pool/amenities cards they might need. While a sentence is included in the rental agreement I thought this pertained to a key fob not the card needed to access something I’m paying for. It would be nice to inform the tenant that the home is not clean when they’re moving in or that items have been left behind. I think information could’ve been relayed better and in more detail.

I just had to take a moment to share our amazing experience with Fernanda! 😊 She has been an absolute gem throughout our application process. From the very beginning, she was incredibly responsive, answering all of our questions with patience and clarity. Her support made what could have been a stressful experience feel so smooth and effortless. We truly appreciate her dedication and hard work. 🌟 If you’re looking for someone who genuinely cares and goes above and beyond, Fernanda is the one to help you out! Thank you for all that you do! 🙌❤️

RentWerx responded quickly to our inquiry about a rental property, allowing us to tour the property asap. They offered a self guided tour that was easy and convenient. The application process was completely digital which was also convenient and only took a few days to complete. I was able to reach the company easily regarding questions during the application process and have them addressed. Fernanda was our point of contact, and has been wonderful in maintaining communication and ensuring our satisfaction. Overall, the experience with the company has been positive. Highly recommend to others considering leasing properties.

Found Melanie & RentWerx on bigger pockets. She has been such a wealth of new information for me as an out of state investor. I recently decided to invest in San Antonio and Melanie was the first person who came to mind to manage my newest rental! Her team did not disappoint and are always available to ask questions or put my mind at ease. I truly wish she managed in the other states I have homes in also. A gal can wish! Thank you!

I was a tenant for 15 months and could not wait to get out of my lease! I was so excited the day I moved out! More issues than there are characters to type in all dealings with the company. I left the property in excellent condition and recently received an itemization email stating that I owed a large sum of money. When I called to discuss I was told that I couldn’t be transferred to talk to anyone and the email I got is a “Do not reply.” I’m open to conversation but no other way to contact but through here. Avoid any dealings with this company. Do not rent from them or do any business with them. 10/10 shadiest company I’ve dealt with. Stay safe out there San Antonio! ***UPDATE*** RentWerx replied to me below however when I call I’m told that they can’t assist me over the phone so their reply below is invalid. My request to dispute their claim was in “review” and my bank account was charged the large amount I mentioned above anyway. Issue has not been resolved.