We have had nothing but success with BMG. After the previous tenant destroyed the property we were moving into, Gloria worked with us tirelessly on timelines and updates. It was a bumpy start but we have been here almost 4 years and Gloria is a godsend! We hope to be able to stay here for a while and so happy to have BMG as our Management Company. P.S.: You should give Gloria a raise!!!

Biggest Thanks to Jules Ferrer the leasing agent I worked with; She was very punctual and made the experience a smooth one.As well as top tier with her customer service and communication.I love my new home! I would refer everyone to work with Jules and Bay Property Management.

I find it strange each property that is managed by this company has a pattern of saying. The landlord is exempt from accepting any source of funds pursuant to Virginia Code Section 36-96.2(I), and therefore does not accept housing vouchers at this property. Definitely wanna look more into it.

Service responses are terrible. I'm not sure if it's their process or just the quality of contractors they have to fix stuff. Over a month to fix something that I could of hired someone to do the same day it broke. I used to own my own property and would never have my tenant waiting this long to fix stuff. Management companies like this make people not want to rent from people who use them. Never again.

Our property manager, Gloria, has been a superstar throughout our relationship with Bay Property Management Group. She is extremely diligent, communicates very well, and always responsive. This may sound simple, but someone with all these qualities is hard to find. She really took the headache of managing a rental property away from us and made our lives so much easier. Thank you Gloria for the past two years! Our inspector for the tenant move out also did a great job in detailing all the issues. Her attention to detail is extreme, and found many things I'd never notice myself. If anyone is looking for a rental manager, I'd highly recommend Bay Property Management. They are a professional company that hires the most talented people.

Bay Property is amazing. High ethics, great service, and they know what they are doing. We live overseas - and Nerissa and Shannon helped us with some tough issues. They have been worth more than we pay for them.

We have used Bay Management for 3 years to manage our rental in Arlington, Virginia. Their extreme negligence cost us thousands of dollars, and their refusal to accept responsibility is extraordinary. They should be avoided at all costs. For a few years, Bay Management was tolerable, if not the most competent management company in the world. Then this past July, they cost us thousands and refused to accept responsibility for their blatant mistakes. The incident began when an HVAC drain pipe in our basement utility room began to back up. Our tenants caught it quickly and let Bay Management know. For reasons passing understanding, our property manager told the tenants not to worry about it and cancelled a work order to address the problem. The following day the tenants reached out again to the property manager, afraid that the HVAC would short out from 1.5” of standing water coming from the drain. Only at this point did anyone from Bay Management notify us, and of course we told them to immediately get a plumber and water remediation. If Bay Management had just responded when they should have, there would have been no damage and nothing required other than snaking the drain. This is, of course, the point of having a management company. To ensure things like drains backing up get promptly addressed so that problems don’t get worse. Bay Management not only failed to address the problem in time, they affirmatively cancelled a work order to address the problem immediately. But it gets worse. Bay Management ordered water damage remediation for the surrounding carpet, but conspicuously did not send us the invoice for that remediation until we demanded it weeks later. They then revealed that they had paid almost $5000 on remediation without telling us, when it should have cost a fifth or sixth of that. We know this because we had gotten remediation for a water problem the year prior due to an unrelated HVAC failure, and the price for remediation was $850. So Bay Management spent 6 times as much as we were expecting without ever notifying us. Then, when we explained to them that we expected them to handle the expenses because they had both (1) caused the problem and then (2) wildly overpaid to address the problem, they demurred, obfuscated, and tried to confuse the issued by pointing to supposed past problems with "moisture" in the utility room. All of this, somehow, absolved them of responsibility. They said, for instance, that there had been problems with "mold" in the past. Setting aside that the problems with mold had been addressed, mold obviously had nothing to do with flooding water, Bay Management’s failure to respond to that, or their wildly overpaying for remediation. We have never had a worse experience with any service company (really, any company) than with Bay Management. They made egregious, inexplicable mistakes, compounded those mistakes by overpaying to address them, denied responsibility, and then tried to squirm out of responsibility via a series of excuses that were pathetic at best, misleading at worst. We do not know how these people live with themselves, but please do not put yourselves in their care. Edit: I want to take a moment to respond to BMG’s reply to this review: it proves the point, as it’s yet another attempt to obfuscate and confuse. There is nothing complex about a drain backing up. When water is pooling somewhere, damage is sure to follow if action isn’t taken immediately. Their claim that this situation was addressed the same day is a bald faced lie. We have an email from the property manager on July 19th at almost 7pm stating she cancelled the work order the tenants had submitted the day before. No one was dispatched to the house until late the following day when we were finally notified of the issue. And notice that they don't even try to justify spending 5-6 times as much on remediation as they should have.

I have been dealing with Bay Property Management for a couple of years now and with Nerissa Gagarin for about a year. They have been a great company with several good employees that I have worked with. Nerissa has been outstanding. She responds quickly to emails and always tries to get me the information I have requested promptly. She keeps me informed with the many properties that she manages for us. She can think independently and offers suggestions on how situations can be handled. She has helped me considerably. Nerissa is an asset to any company she works for. Bay Property is fortunate to have her.

We have had nothing but success with BMG. After the previous tenant destroyed the property we were moving into, Gloria worked with us tirelessly on timelines and updates. It was a bumpy start but we have been here almost 4 years and Gloria is a godsend! We hope to be able to stay here for a while and so happy to have BMG as our Management Company. P.S.: You should give Gloria a raise!!!

Biggest Thanks to Jules Ferrer the leasing agent I worked with; She was very punctual and made the experience a smooth one.As well as top tier with her customer service and communication.I love my new home! I would refer everyone to work with Jules and Bay Property Management.

I find it strange each property that is managed by this company has a pattern of saying. The landlord is exempt from accepting any source of funds pursuant to Virginia Code Section 36-96.2(I), and therefore does not accept housing vouchers at this property. Definitely wanna look more into it.

Service responses are terrible. I'm not sure if it's their process or just the quality of contractors they have to fix stuff. Over a month to fix something that I could of hired someone to do the same day it broke. I used to own my own property and would never have my tenant waiting this long to fix stuff. Management companies like this make people not want to rent from people who use them. Never again.

Our property manager, Gloria, has been a superstar throughout our relationship with Bay Property Management Group. She is extremely diligent, communicates very well, and always responsive. This may sound simple, but someone with all these qualities is hard to find. She really took the headache of managing a rental property away from us and made our lives so much easier. Thank you Gloria for the past two years! Our inspector for the tenant move out also did a great job in detailing all the issues. Her attention to detail is extreme, and found many things I'd never notice myself. If anyone is looking for a rental manager, I'd highly recommend Bay Property Management. They are a professional company that hires the most talented people.

Bay Property is amazing. High ethics, great service, and they know what they are doing. We live overseas - and Nerissa and Shannon helped us with some tough issues. They have been worth more than we pay for them.

We have used Bay Management for 3 years to manage our rental in Arlington, Virginia. Their extreme negligence cost us thousands of dollars, and their refusal to accept responsibility is extraordinary. They should be avoided at all costs. For a few years, Bay Management was tolerable, if not the most competent management company in the world. Then this past July, they cost us thousands and refused to accept responsibility for their blatant mistakes. The incident began when an HVAC drain pipe in our basement utility room began to back up. Our tenants caught it quickly and let Bay Management know. For reasons passing understanding, our property manager told the tenants not to worry about it and cancelled a work order to address the problem. The following day the tenants reached out again to the property manager, afraid that the HVAC would short out from 1.5” of standing water coming from the drain. Only at this point did anyone from Bay Management notify us, and of course we told them to immediately get a plumber and water remediation. If Bay Management had just responded when they should have, there would have been no damage and nothing required other than snaking the drain. This is, of course, the point of having a management company. To ensure things like drains backing up get promptly addressed so that problems don’t get worse. Bay Management not only failed to address the problem in time, they affirmatively cancelled a work order to address the problem immediately. But it gets worse. Bay Management ordered water damage remediation for the surrounding carpet, but conspicuously did not send us the invoice for that remediation until we demanded it weeks later. They then revealed that they had paid almost $5000 on remediation without telling us, when it should have cost a fifth or sixth of that. We know this because we had gotten remediation for a water problem the year prior due to an unrelated HVAC failure, and the price for remediation was $850. So Bay Management spent 6 times as much as we were expecting without ever notifying us. Then, when we explained to them that we expected them to handle the expenses because they had both (1) caused the problem and then (2) wildly overpaid to address the problem, they demurred, obfuscated, and tried to confuse the issued by pointing to supposed past problems with "moisture" in the utility room. All of this, somehow, absolved them of responsibility. They said, for instance, that there had been problems with "mold" in the past. Setting aside that the problems with mold had been addressed, mold obviously had nothing to do with flooding water, Bay Management’s failure to respond to that, or their wildly overpaying for remediation. We have never had a worse experience with any service company (really, any company) than with Bay Management. They made egregious, inexplicable mistakes, compounded those mistakes by overpaying to address them, denied responsibility, and then tried to squirm out of responsibility via a series of excuses that were pathetic at best, misleading at worst. We do not know how these people live with themselves, but please do not put yourselves in their care. Edit: I want to take a moment to respond to BMG’s reply to this review: it proves the point, as it’s yet another attempt to obfuscate and confuse. There is nothing complex about a drain backing up. When water is pooling somewhere, damage is sure to follow if action isn’t taken immediately. Their claim that this situation was addressed the same day is a bald faced lie. We have an email from the property manager on July 19th at almost 7pm stating she cancelled the work order the tenants had submitted the day before. No one was dispatched to the house until late the following day when we were finally notified of the issue. And notice that they don't even try to justify spending 5-6 times as much on remediation as they should have.

I have been dealing with Bay Property Management for a couple of years now and with Nerissa Gagarin for about a year. They have been a great company with several good employees that I have worked with. Nerissa has been outstanding. She responds quickly to emails and always tries to get me the information I have requested promptly. She keeps me informed with the many properties that she manages for us. She can think independently and offers suggestions on how situations can be handled. She has helped me considerably. Nerissa is an asset to any company she works for. Bay Property is fortunate to have her.