Best property management company I’ve leased from ! Fast and easy move in process. And amazing maintenance service, I put in a maintenance request and they were at my home the same day. Thank you guys for your amazing work!!

DO NOT RENT FROM THEM! They are horrible with servicing things. Will send out a person they found off the street to patch up the work and replace appliances with the lowest quality product they offer from a second hand store. They are very slow with communication and will text instead of picking up the phone and answering or calling to communicate important things. They are hardly ever in the office actually working. They are charging homeowners tons of money to half ass manage the properties. Citizens RED TAGGED the hot water heater and they ignored it. Such a safety hazard! The outside property is scruffy and was when my brother moved in! They are slumlords and offer their tenants money off rent for 5 star reviews so their rating is FALSE... be sure to read through the reviews for truthful advice on their character. They are rude and very hard to deal with. I wish it could be 0 stars!

I would give no stars, if it was possible. My family and I came into office to sign the lease & Erica opened door and greeted us as who are you? (Knowing I already paid prior & told directly we would be in to sign the lease first in morning) Than my family and I Went in and she hurried locked door behind us stating bad neighborhood. We sit down and wait over an hour. Erica Bravo did not have leases ready knowing the night before we were coming. I am deaf and brought my family and an interpreter with me which interpreter addressed Erica to let her know who she is and who everyone was. We had to wait and wait and wait and had my grandson with us that’ just turned 2 & anyone that has a 2 year old knows they can not sit still for an hour, hour in a half while waiting for Erica Bravo to prepare the leases. Erica Bravo got in my face and pointing at lease knowing I had an interpreter & kept pointing at lease and would not let me read the lease. Then Erica reprimanded my two year old grandson & my daughter got up set and was crying and Erica would not unlock the door to let my daughter to go outside. Then Erica would not let interpreter do her job and gotten snappy with my interpreter while still in my face. She was very unprofessional as from start she did not have leases ready day before so we could have read and been in and out of an office that’s in a bad neighborhood. Very unprofessional. I would not recommend and if you have kids or family, she will attack each one verbally as verbally abusive. She did and would not apologize for her rude, aggressive , unprofessional behavior. She was not prepared and did not listen to interpreter and terrible to my family. I would not recommend her and not recommend this company as long as she works there. I have requested an apology from her to myself and family and she has not. I will finish my lease and than definitely will never do business with this company as long as she is there. I requested my contract be given to a professional co worker in the office and she has not. She expected me to pay for renters insurance through their company without any information. My two eldest children she did not give leases to when they are to be on and I paid 75.00 each application fee.Sloppy, lazy unprofessional and rude, unprofessional and attackful , aggressive ,and an angry, rudest person myself and family ever met. If she would have done her job and had leases prepared It would have made signing a lot easier but she did not. I do not recommend this company as long as Erica Bravo is considered a leasing agent.

I been living at my home for about 6 months they are really good at responding. The maintenance team they are good . They come and fix any problems I have. Never had any problems with them. Erica is the best ! City place is very understanding ❤️

Jessica is absolutely amazing. Especially if you're a first time homebuyer, I can't praise her enough. I only moved due to my rental selling, was very stressful, Jessica made the entire process so smooth, was there 24/7 every step of the way. I feel very very lucky to have had her help in this process!

I moved into the Irvington Arms building about 2 months ago. Had my first maintenance issue this week when the shower handle cartridge failed and was unable to shut the shower water off completely unless shutting off the main water supply to the whole apartment. Maintenance Dept was busy initially and it was going to take 6 days to get someone out...I'm sure they were dealing with issues related to the first real winter cold front settling in...however, I was pushed up on the list and a nice young maintenance tech named "Joe" came out within 48 hours of my call to address my plumbing problem. He was on time (a little early in fact), polite, and came with the correct repair part already in hand. Joe fixed the problem in approximately 30 mins and everything works just as it should again. So far, I have had a very positive experience with City Place Property Management!

My review is quite different. But I read some of the reviews, because I feel something is off and needed to get confirmation. I went to go look at a property and it definitely has potential but I'm sure the management team are unaware of the properties upkeep. There were a few things that needed to be taking care of internal and externally and are violations not to have them done. I had questions about them and after I spoke with someone I'm assuming that was over that property he told me they would send out a review or something like that, that I could list these concerns and they did. And I listed them but have yet to hear back from anyone. I had some other questions about the application process before submitting any money for the applications because I've been burned before and was proceeding with caution. The communication was off and the only answer I kept getting was that's up to the discretion of the property manager and that to me was another red flag. You don't purchase a car from someone or a dealership without first taking it for a test drive nor do you place a down payment if you discover things are wrong after you drive it. Wouldn't you have questions about them and expect an answer before dropping any money.? I've learned not to move in anywhere that already has problems because in most cases how you start will be the same process of how it will be in the beginning, middle and end. So I'm not here to bash but offer some advice on good business practice and that is to have direct communication with potential clients/customers/tenants etc. because when you don't you will miss out on a good one. Be blessed and I pray that you all at City take these reviews to heart good and not so good. If the quality is there people will want to post a great review verses ones that will hurt your company in the long run. Please make some changes to your communication ethics because people that can't answer questions and only tell you what they think they know are also hurting your potential tenants. Be blessed. In response. To City. Would you or anyone else spend money on uncertainty? Making they home has several things wrong that needs to be attended to, the storage shed was full of trash, the washer hookup in the kitchen, there was broken mirror in the 1/2 bath, the fence looked like it's been hit by a car because of the busy street is by, the gutters had quite a bit of leaves, the sink in the 1/2 bath needed to be replaced, the fire place needed to be cleaned even though it's gas it needed to be cleared up. Did not see any smoke detectors or a fire extinguisher, so these are the things that were in settling before I was going to pay any application fee outside of what you posted about my sister. That was not the main issue it was the things that needed to be repaired before I kept being told to apply. Why would anyone do that with out knowing if repairs were going to be fixed, you wanted me to spend money without showing to the proper person or persons to find out because you could not give me any other answers again would you do that?

I usually don’t write reviews for companies but with the amazing help of Erica Bravo I couldn’t resist. She was absolutely very helpful and nice and was quick to email with answers about getting me approved. It’s been hard looking for apartments in Indianapolis when people don’t pick up the phone or email you back, but Erica made sure I was kept up with all the details about my apartment and made me feel very hopeful about getting my apartment approved. Thank you so much Erica!!!!

Best property management company I’ve leased from ! Fast and easy move in process. And amazing maintenance service, I put in a maintenance request and they were at my home the same day. Thank you guys for your amazing work!!

DO NOT RENT FROM THEM! They are horrible with servicing things. Will send out a person they found off the street to patch up the work and replace appliances with the lowest quality product they offer from a second hand store. They are very slow with communication and will text instead of picking up the phone and answering or calling to communicate important things. They are hardly ever in the office actually working. They are charging homeowners tons of money to half ass manage the properties. Citizens RED TAGGED the hot water heater and they ignored it. Such a safety hazard! The outside property is scruffy and was when my brother moved in! They are slumlords and offer their tenants money off rent for 5 star reviews so their rating is FALSE... be sure to read through the reviews for truthful advice on their character. They are rude and very hard to deal with. I wish it could be 0 stars!

I would give no stars, if it was possible. My family and I came into office to sign the lease & Erica opened door and greeted us as who are you? (Knowing I already paid prior & told directly we would be in to sign the lease first in morning) Than my family and I Went in and she hurried locked door behind us stating bad neighborhood. We sit down and wait over an hour. Erica Bravo did not have leases ready knowing the night before we were coming. I am deaf and brought my family and an interpreter with me which interpreter addressed Erica to let her know who she is and who everyone was. We had to wait and wait and wait and had my grandson with us that’ just turned 2 & anyone that has a 2 year old knows they can not sit still for an hour, hour in a half while waiting for Erica Bravo to prepare the leases. Erica Bravo got in my face and pointing at lease knowing I had an interpreter & kept pointing at lease and would not let me read the lease. Then Erica reprimanded my two year old grandson & my daughter got up set and was crying and Erica would not unlock the door to let my daughter to go outside. Then Erica would not let interpreter do her job and gotten snappy with my interpreter while still in my face. She was very unprofessional as from start she did not have leases ready day before so we could have read and been in and out of an office that’s in a bad neighborhood. Very unprofessional. I would not recommend and if you have kids or family, she will attack each one verbally as verbally abusive. She did and would not apologize for her rude, aggressive , unprofessional behavior. She was not prepared and did not listen to interpreter and terrible to my family. I would not recommend her and not recommend this company as long as she works there. I have requested an apology from her to myself and family and she has not. I will finish my lease and than definitely will never do business with this company as long as she is there. I requested my contract be given to a professional co worker in the office and she has not. She expected me to pay for renters insurance through their company without any information. My two eldest children she did not give leases to when they are to be on and I paid 75.00 each application fee.Sloppy, lazy unprofessional and rude, unprofessional and attackful , aggressive ,and an angry, rudest person myself and family ever met. If she would have done her job and had leases prepared It would have made signing a lot easier but she did not. I do not recommend this company as long as Erica Bravo is considered a leasing agent.

I been living at my home for about 6 months they are really good at responding. The maintenance team they are good . They come and fix any problems I have. Never had any problems with them. Erica is the best ! City place is very understanding ❤️

Jessica is absolutely amazing. Especially if you're a first time homebuyer, I can't praise her enough. I only moved due to my rental selling, was very stressful, Jessica made the entire process so smooth, was there 24/7 every step of the way. I feel very very lucky to have had her help in this process!

I moved into the Irvington Arms building about 2 months ago. Had my first maintenance issue this week when the shower handle cartridge failed and was unable to shut the shower water off completely unless shutting off the main water supply to the whole apartment. Maintenance Dept was busy initially and it was going to take 6 days to get someone out...I'm sure they were dealing with issues related to the first real winter cold front settling in...however, I was pushed up on the list and a nice young maintenance tech named "Joe" came out within 48 hours of my call to address my plumbing problem. He was on time (a little early in fact), polite, and came with the correct repair part already in hand. Joe fixed the problem in approximately 30 mins and everything works just as it should again. So far, I have had a very positive experience with City Place Property Management!

My review is quite different. But I read some of the reviews, because I feel something is off and needed to get confirmation. I went to go look at a property and it definitely has potential but I'm sure the management team are unaware of the properties upkeep. There were a few things that needed to be taking care of internal and externally and are violations not to have them done. I had questions about them and after I spoke with someone I'm assuming that was over that property he told me they would send out a review or something like that, that I could list these concerns and they did. And I listed them but have yet to hear back from anyone. I had some other questions about the application process before submitting any money for the applications because I've been burned before and was proceeding with caution. The communication was off and the only answer I kept getting was that's up to the discretion of the property manager and that to me was another red flag. You don't purchase a car from someone or a dealership without first taking it for a test drive nor do you place a down payment if you discover things are wrong after you drive it. Wouldn't you have questions about them and expect an answer before dropping any money.? I've learned not to move in anywhere that already has problems because in most cases how you start will be the same process of how it will be in the beginning, middle and end. So I'm not here to bash but offer some advice on good business practice and that is to have direct communication with potential clients/customers/tenants etc. because when you don't you will miss out on a good one. Be blessed and I pray that you all at City take these reviews to heart good and not so good. If the quality is there people will want to post a great review verses ones that will hurt your company in the long run. Please make some changes to your communication ethics because people that can't answer questions and only tell you what they think they know are also hurting your potential tenants. Be blessed. In response. To City. Would you or anyone else spend money on uncertainty? Making they home has several things wrong that needs to be attended to, the storage shed was full of trash, the washer hookup in the kitchen, there was broken mirror in the 1/2 bath, the fence looked like it's been hit by a car because of the busy street is by, the gutters had quite a bit of leaves, the sink in the 1/2 bath needed to be replaced, the fire place needed to be cleaned even though it's gas it needed to be cleared up. Did not see any smoke detectors or a fire extinguisher, so these are the things that were in settling before I was going to pay any application fee outside of what you posted about my sister. That was not the main issue it was the things that needed to be repaired before I kept being told to apply. Why would anyone do that with out knowing if repairs were going to be fixed, you wanted me to spend money without showing to the proper person or persons to find out because you could not give me any other answers again would you do that?

I usually don’t write reviews for companies but with the amazing help of Erica Bravo I couldn’t resist. She was absolutely very helpful and nice and was quick to email with answers about getting me approved. It’s been hard looking for apartments in Indianapolis when people don’t pick up the phone or email you back, but Erica made sure I was kept up with all the details about my apartment and made me feel very hopeful about getting my apartment approved. Thank you so much Erica!!!!