As the owner of a single property in DC, I had a poor experience attempting to rent my unit with Chambers Theory. In short, their team repeatedly over-promised and under-delivered. My initial interactions with Lori and Jessica were positive enough and they conveyed that Chambers' proven experience and approach would help to quickly get a top rental rate for my condo. I had chatted with several firms and gotten estimated rental values at 2400-2800 for my 1 bed/ 1 bath unit. Chambers came in and estimated 3300-3500. I was admittedly skeptical of this number and when asked was told that the partnerships Chambers Theory had could help them to secure higher than average rental rates. Even though their management fees were the highest (10% vs. 7-8% at other reputable firms) I wrongly assumed that this would be more than offset by the much higher rental price. DC has some strict rental licensing requirements and I fully acknowledge that DC licensing is outside the scope of Chambers services. Notably, I entered into a rental agreement with Chambers on 7/31/2024 with an approximate monthly rent of $3400 that listed all of my DC licensing information as TBD - in progress. I incorrectly believed that this contract priced in the timeline for DC licensing. DC licensing took significantly longer than expected (all of which is outside the control of Chambers Theory). Starting the licensing process in Mid-July, my unit was not fully licensed until October 2nd. Throughout the DC licensing process, I was in contact with Lori who never mentioned that the DC market was dropping significantly. Given no other communication to the contrary and our signed agreement from all of 60 days earlier, I was still expecting about $3400 for the unit. Instead, Lori came back and initially priced the listing at $2700 - when questioned I was simply told they used comps for pricing and this is what the market was now willing to pay. In hindsight, I wish there had been much more communication from Chambers on potential risks and reasonable expectations for this unit. My experience continued to sour from here, we received one rental application 10 days after going on market offering $2500. When questioning if it made sense to take this offer, I was told things were slow and this was likely the best offer I would get and that I should accept it. When I begrudgingly accepted the initial offer, Chambers updated the status of the property to "under contract" despite me having not countersigned a lease. In Chambers telling, this is a quirk of how they use MLS and that while the unit still showed as accepting back up offers in MLS, it stopped showing up on the major listing sites. After a week, Chambers informed me the applicant no longer wanted the unit and that we'd need to re-list. At no point did Chambers attempt to negotiate on my behalf or present a counter-offer. We received another application at the end of October that I accepted at $2500 - that applicant strung out the process of signing the lease a good 10 days to only once again pull out of the application. Despite Chambers assurance to the contrary, the unit continued to not show up on major sites (Zillow, apartments.com, etc.) during this time. In Chamber's defense, they acknowledged gaps in my experience and offered to reduce the management fee. However, the slight reduction in fees did not offset the significant reduction in rental rate. Chambers also offered to connect me to a realtor to help explore selling the unit. Despite being touted by Jessica as Chambers "top DC agent," their agent repeatedly fumbled the lead and put together a terrible market analysis that underpriced the unit by $50k. This easily could have been a five star experience had at any point along the way Chambers more clearly set expectations for the unit and made recommendations that aligned to my goals. With more realistic info, I would have listed the unit in July saving months of headache and paying for an empty condo. Alas, that did not happen and I can't in good faith recommend Chambers Theory.

Potential renter from their property management company? I'd run away and never look back. You’ll notice that Chambers Theory has a great rating here on Google Maps. If you read those ratings, you’ll quickly discern that many of those high ratings come from property owners. From the perspective of a tenant, we were extremely disappointed with Chambers Theory and immensely regret renting a house from them. As a military family, we moved in sight unseen. The professional, Realtor quality photos on their website showed a very nice, in great condition house. The house we moved into was in good quality, trending downward. It was very clear to me that they did not do a lot of service work between tenants; there were multiple screw holes, damage on the walls, door frame damage, etc. (which will come up again later). If I have to applaud Chambers Theory for anything, it’s that they did a comprehensive, empty house walk through before we moved in and provided us with 100+ photos they took to “cross-reference” once we move out (again, this will come up later). They also included a 5+ page move in inspection document that we were able to add our own remarks to (in accordance with the state law). For the two years we lived in the property, there were minimal interactions with Chamber’s Theory, aside from any work orders we needed completed. They left us alone so long as we paid rent, which was nice. However, in November 2023, they notified us that, per the lease, the homeowners were returning to the DMV and we needed to move out early by February 1, 2024. Although this was not an ideal scenario, it was in accordance with the lease and we knew it was a possibility. From notification until our move out, Chambers Theory scheduled MULTIPLE contractors to come in and provide a quote for the homeowner for a bathroom renovation. Each time, their contractors would call me and I’d have to be home to let them in. Not only was this a huge inconvenience for us, it was entirely a slap in the face. Not only are you “evicting” us (said tongue in cheek), but now I’m your errand boy, coordinating appointments on your behalf, for a renovation that doesn’t benefit me at all? Further, up to and after move out, Chambers Theory called me more than 5 times to ask the same question; did I pay the final gas bill? Each time I informed them that the property, as shown in THEIR OWN DOCUMENTS, doesn’t have a gas hook up at all. Finally, my favorite part; the security deposit. Chambers Theory charges 1 month rent as a security deposit, well within their right to do so. At move out, we did a walk through with the inspector who noted some minor damage but said overall “the house is in really good shape.” Much to my surprise, then, 40 days later I get an unsigned Microsoft Word document with over $2000 in damages and a 20% “service charge” (again, in the lease so can’t necessarily argue it, but criminal in my opinion); no vendor quotes were provided. Foremost, I came back and asked for a more formal, signed, itemized receipt with vendor quotes. While vendor quotes were provided, color me shocked that all of the vendors used don’t have a true presence online (in that, I wouldn’t be surprised if it’s Chambers Theory employees conducting the maintenance under the disguise of a "company"; pure speculation on my part). All of the quotes were conveniently rounded, inflated numbers, too. Best of all, per the pictures THEY SENT US at move in, I found multiple instances of Chambers Theory trying to charge us for pre-existing damage (mentioned above that was not fixed between tenants); not only did they want us to pay for the damage, but also a 20% service charge on top of that. Ultimately, as a military family, we’ve moved 7 times in the last 6 years… I have never had such a negative move out experience as I did with Chambers Theory. I only think they're deserving of 2 stars because of their "hands-off" approach for two years. If you’re considering renting from Chambers Theory, I urge you to reconsider.

Brian Chevalier went above and beyond for us! We were in an unfortunate situation with flooding damage and needed to find a new home on an unexpected, short turnaround. Brian was incredibly responsive sharing new listings, getting in touch with the listing agents and scheduling visits based on our availability. Brian is incredibly positive, approachable, an attentive listener based on your needs/hopes of an ideal place and knowledgeable with expertise in the current real estate environment. While this current home is a lease, we plan to partner with Brian when we decide to buy a home. We are so grateful for all of his time, energy and support and the bonus is we found an awesome place in One Loudon! Dan, Kristin and Seymour, the Berner

Brian Chevalier was our realtor for our most recent house, and he was absolutely fantastic to work with! Great communicator who made the entire process very easy for us. Brian has been there every step of the way, which we truly appreciated. Highly recommend!

Lori from Chambers Theory is wonderful! I hesitantly had to hand over my rental property to a property manager after I moved out of the area, and someone suggested Chambers Theory to me. I met Lori and have been impressed with her from the beginning. Highly recommend!

Since is this is my first time renting my home, I was nervous, but Tommy, Aly, and Lori have taken time to carefully explain their property management business and I always felt like they cared about me and the house. Lori Cheek is my primary contact while I am away, and she has been very easy to reach and has answered my questions and dealt with minor repairs very quickly. I feel so fortunate to have found Chambers Theory. I know my house is in excellent hands.

I’ve had the pleasure of working with Chambers Theory for well over 13+ years as their photographer. I have personally witnessed nothing but hard work and dedication to their clients. The team is nothing short of amazing. I highly recommend anyone in need of a property management company to look no further! Plus their marketing is amazing ;).

Have been renting with them now for over two years. I’m on my second property with them. I love the fact that they deal with military landlords. They are very responsive. They require a lot from their landlords and expect them to keep up with the houses so renters are protected and things get done timely. They don’t one side with the owners which is amazing. We rented a nice newly fully renovated townhome from 1900s and it had a pipe leak on a shared wall. It was the other units fault and they had someone out for us within 30 minutes of call) We had other things happen as which comes with renting and they are always on it and are great about making sure that both parties are heard always. Anytime I call they are happy and respectful. They provide great packages for renters and ease of use systems. I actually enjoy this property management company as a renter and that’s very rare.

As the owner of a single property in DC, I had a poor experience attempting to rent my unit with Chambers Theory. In short, their team repeatedly over-promised and under-delivered. My initial interactions with Lori and Jessica were positive enough and they conveyed that Chambers' proven experience and approach would help to quickly get a top rental rate for my condo. I had chatted with several firms and gotten estimated rental values at 2400-2800 for my 1 bed/ 1 bath unit. Chambers came in and estimated 3300-3500. I was admittedly skeptical of this number and when asked was told that the partnerships Chambers Theory had could help them to secure higher than average rental rates. Even though their management fees were the highest (10% vs. 7-8% at other reputable firms) I wrongly assumed that this would be more than offset by the much higher rental price. DC has some strict rental licensing requirements and I fully acknowledge that DC licensing is outside the scope of Chambers services. Notably, I entered into a rental agreement with Chambers on 7/31/2024 with an approximate monthly rent of $3400 that listed all of my DC licensing information as TBD - in progress. I incorrectly believed that this contract priced in the timeline for DC licensing. DC licensing took significantly longer than expected (all of which is outside the control of Chambers Theory). Starting the licensing process in Mid-July, my unit was not fully licensed until October 2nd. Throughout the DC licensing process, I was in contact with Lori who never mentioned that the DC market was dropping significantly. Given no other communication to the contrary and our signed agreement from all of 60 days earlier, I was still expecting about $3400 for the unit. Instead, Lori came back and initially priced the listing at $2700 - when questioned I was simply told they used comps for pricing and this is what the market was now willing to pay. In hindsight, I wish there had been much more communication from Chambers on potential risks and reasonable expectations for this unit. My experience continued to sour from here, we received one rental application 10 days after going on market offering $2500. When questioning if it made sense to take this offer, I was told things were slow and this was likely the best offer I would get and that I should accept it. When I begrudgingly accepted the initial offer, Chambers updated the status of the property to "under contract" despite me having not countersigned a lease. In Chambers telling, this is a quirk of how they use MLS and that while the unit still showed as accepting back up offers in MLS, it stopped showing up on the major listing sites. After a week, Chambers informed me the applicant no longer wanted the unit and that we'd need to re-list. At no point did Chambers attempt to negotiate on my behalf or present a counter-offer. We received another application at the end of October that I accepted at $2500 - that applicant strung out the process of signing the lease a good 10 days to only once again pull out of the application. Despite Chambers assurance to the contrary, the unit continued to not show up on major sites (Zillow, apartments.com, etc.) during this time. In Chamber's defense, they acknowledged gaps in my experience and offered to reduce the management fee. However, the slight reduction in fees did not offset the significant reduction in rental rate. Chambers also offered to connect me to a realtor to help explore selling the unit. Despite being touted by Jessica as Chambers "top DC agent," their agent repeatedly fumbled the lead and put together a terrible market analysis that underpriced the unit by $50k. This easily could have been a five star experience had at any point along the way Chambers more clearly set expectations for the unit and made recommendations that aligned to my goals. With more realistic info, I would have listed the unit in July saving months of headache and paying for an empty condo. Alas, that did not happen and I can't in good faith recommend Chambers Theory.

Potential renter from their property management company? I'd run away and never look back. You’ll notice that Chambers Theory has a great rating here on Google Maps. If you read those ratings, you’ll quickly discern that many of those high ratings come from property owners. From the perspective of a tenant, we were extremely disappointed with Chambers Theory and immensely regret renting a house from them. As a military family, we moved in sight unseen. The professional, Realtor quality photos on their website showed a very nice, in great condition house. The house we moved into was in good quality, trending downward. It was very clear to me that they did not do a lot of service work between tenants; there were multiple screw holes, damage on the walls, door frame damage, etc. (which will come up again later). If I have to applaud Chambers Theory for anything, it’s that they did a comprehensive, empty house walk through before we moved in and provided us with 100+ photos they took to “cross-reference” once we move out (again, this will come up later). They also included a 5+ page move in inspection document that we were able to add our own remarks to (in accordance with the state law). For the two years we lived in the property, there were minimal interactions with Chamber’s Theory, aside from any work orders we needed completed. They left us alone so long as we paid rent, which was nice. However, in November 2023, they notified us that, per the lease, the homeowners were returning to the DMV and we needed to move out early by February 1, 2024. Although this was not an ideal scenario, it was in accordance with the lease and we knew it was a possibility. From notification until our move out, Chambers Theory scheduled MULTIPLE contractors to come in and provide a quote for the homeowner for a bathroom renovation. Each time, their contractors would call me and I’d have to be home to let them in. Not only was this a huge inconvenience for us, it was entirely a slap in the face. Not only are you “evicting” us (said tongue in cheek), but now I’m your errand boy, coordinating appointments on your behalf, for a renovation that doesn’t benefit me at all? Further, up to and after move out, Chambers Theory called me more than 5 times to ask the same question; did I pay the final gas bill? Each time I informed them that the property, as shown in THEIR OWN DOCUMENTS, doesn’t have a gas hook up at all. Finally, my favorite part; the security deposit. Chambers Theory charges 1 month rent as a security deposit, well within their right to do so. At move out, we did a walk through with the inspector who noted some minor damage but said overall “the house is in really good shape.” Much to my surprise, then, 40 days later I get an unsigned Microsoft Word document with over $2000 in damages and a 20% “service charge” (again, in the lease so can’t necessarily argue it, but criminal in my opinion); no vendor quotes were provided. Foremost, I came back and asked for a more formal, signed, itemized receipt with vendor quotes. While vendor quotes were provided, color me shocked that all of the vendors used don’t have a true presence online (in that, I wouldn’t be surprised if it’s Chambers Theory employees conducting the maintenance under the disguise of a "company"; pure speculation on my part). All of the quotes were conveniently rounded, inflated numbers, too. Best of all, per the pictures THEY SENT US at move in, I found multiple instances of Chambers Theory trying to charge us for pre-existing damage (mentioned above that was not fixed between tenants); not only did they want us to pay for the damage, but also a 20% service charge on top of that. Ultimately, as a military family, we’ve moved 7 times in the last 6 years… I have never had such a negative move out experience as I did with Chambers Theory. I only think they're deserving of 2 stars because of their "hands-off" approach for two years. If you’re considering renting from Chambers Theory, I urge you to reconsider.

Brian Chevalier went above and beyond for us! We were in an unfortunate situation with flooding damage and needed to find a new home on an unexpected, short turnaround. Brian was incredibly responsive sharing new listings, getting in touch with the listing agents and scheduling visits based on our availability. Brian is incredibly positive, approachable, an attentive listener based on your needs/hopes of an ideal place and knowledgeable with expertise in the current real estate environment. While this current home is a lease, we plan to partner with Brian when we decide to buy a home. We are so grateful for all of his time, energy and support and the bonus is we found an awesome place in One Loudon! Dan, Kristin and Seymour, the Berner

Brian Chevalier was our realtor for our most recent house, and he was absolutely fantastic to work with! Great communicator who made the entire process very easy for us. Brian has been there every step of the way, which we truly appreciated. Highly recommend!

Lori from Chambers Theory is wonderful! I hesitantly had to hand over my rental property to a property manager after I moved out of the area, and someone suggested Chambers Theory to me. I met Lori and have been impressed with her from the beginning. Highly recommend!

Since is this is my first time renting my home, I was nervous, but Tommy, Aly, and Lori have taken time to carefully explain their property management business and I always felt like they cared about me and the house. Lori Cheek is my primary contact while I am away, and she has been very easy to reach and has answered my questions and dealt with minor repairs very quickly. I feel so fortunate to have found Chambers Theory. I know my house is in excellent hands.

I’ve had the pleasure of working with Chambers Theory for well over 13+ years as their photographer. I have personally witnessed nothing but hard work and dedication to their clients. The team is nothing short of amazing. I highly recommend anyone in need of a property management company to look no further! Plus their marketing is amazing ;).

Have been renting with them now for over two years. I’m on my second property with them. I love the fact that they deal with military landlords. They are very responsive. They require a lot from their landlords and expect them to keep up with the houses so renters are protected and things get done timely. They don’t one side with the owners which is amazing. We rented a nice newly fully renovated townhome from 1900s and it had a pipe leak on a shared wall. It was the other units fault and they had someone out for us within 30 minutes of call) We had other things happen as which comes with renting and they are always on it and are great about making sure that both parties are heard always. Anytime I call they are happy and respectful. They provide great packages for renters and ease of use systems. I actually enjoy this property management company as a renter and that’s very rare.