So far in the first 6 months of working with the Hornberger group, it has been very difficult to get responses and any sort of clear communication. Frustratingly we have felt very unheard, which is not a good feeling when it comes to your living situation. The first 3 months were horrific. We showed up day one and our key didn’t even fit in the lock (easily should have been checked before we got it) and they had to redo all the locks. We got no responses or help until nearly 2 weeks after our apartment flooded. Numerous other occasions of frustrating time loss and zero communication left me just fixing things myself because nobody would respond. The point of renting is that if I take care of the place to the best of my abilities, that the property owner takes care of issues that arise. If I wanted to take care of it, I’d buy my own home. It seemed to be mainly one difficult person on the team (also mixed in with some understaffing) that was responsible. About three months ago that difficult individual got replaced. Everything has changed. Our melds is responded to quick, and things are seemingly getting more professional. We have had a huge trash issue with dumpster divers leaving trash all over the yard. Today I looked out my window and saw the manager of this property, Jeff M, picking it all up by hand and cleaning it up. Now that is a selfless manager! Although I’ll say it seems like the Hornburger group is working on staff improvements, the ONLY reason I’m giving them a remotely good rating is because I saw JEFF M. out there getting his hands dirty and going above and beyond in his job. Just a tip to Hornberger property: people like Jeff need to get raises and be put in charge, and people like unsaid previous employees need to be replaced entirely. Reward those who work hard. JEFF single handedly saved you from a one or two star rating because of his hard work. I’m looking forward to seeing the ways this group makes good improvements.

Just want to say that this property management company has been the worst to ever deal with in regards to getting someone off a lease and the communication from them sucks. I would not recommend this management company to anyone. We tried since September to get someone off of my lease and have someone take it over, they finally got back to us yesterday ( 5 months later) and will not wave a charge to get them taken off the lease, the company has been a nightmare. The people who work here are lazy and unprofessional. Also mind you every-time they message me or my pass roommate they either get the address wrong for the place that is rented or they don’t make any sense with communication. Just choose wisely when looking for a management company. If i could give zero stars I would.

Highly recommend The Hornberger Group! The move-in process was simple and straight forward! They are also great with maintenance requests even when doing something as ridiculous as locking myself out of my rental. They were quick, responsive and helpful. Special thank you to Anna and the maintenance team!

I just moved into hornberger home. I have met so many team members and know a handful by name already. They made extreme efforts to making my move in process easy, including answering my questions in a timely manner, helping me find a place affordable for my needs, and over all having compassion for people. Their homes are beautiful and updated. Thank You so much! Tina Linn

We have worked with Hornberger Group for a number of year now. Rita and her team are fantastic to work with and very responsive to our questions. She has great ideas about property improvements as well and is always a joy to work with. We also work with Jeff who has been fantastic as well. The Hornberger Group is one I would recommend!

I've had the pleasure of working with Jeff and Jerry from The Hornberger Group in a mastermind group, and I've been consistently impressed by their exceptional knowledge and expertise in the Spokane real estate market. Their dedication to their clients and their community is truly admirable. Jeff and Jerry have a deep understanding of the local market and offer valuable insights that have been invaluable to my own real estate endeavors. I highly recommend The Hornberger Group if you're seeking a reliable, professional, and dedicated real estate team. Their commitment to providing top-notch service is evident in every interaction.

A friend of mine asked me if I could be at her home during a home inspection because she had to work and wanted someone there. A gentleman named Jeff came by to do the walk through. He made it a very enjoyable and stress free experience. He was very personable, and kept me updated on what he was doing and why. I just wanted to take a moment to to acknowledge the great customer service and I would highly recommend the Hornberger group to anyone. Thank you Jeff. Jeannie D.

I am very happy to continue my professional relationship with The Hornberger Group who have helped me manage two properties. They are fast and efficient and always help me to get work done at a responsible price and timely basic. They get good, stable tenants at good rental rates for this area. I want to give a BIG shout out to Rita for always responding to my questions and needs. I know I can always count on her to get back with me quick and answer all my questions. Thank you all and I look forward to working with you all in the future for years to come!! Sherry Knoll

So far in the first 6 months of working with the Hornberger group, it has been very difficult to get responses and any sort of clear communication. Frustratingly we have felt very unheard, which is not a good feeling when it comes to your living situation. The first 3 months were horrific. We showed up day one and our key didn’t even fit in the lock (easily should have been checked before we got it) and they had to redo all the locks. We got no responses or help until nearly 2 weeks after our apartment flooded. Numerous other occasions of frustrating time loss and zero communication left me just fixing things myself because nobody would respond. The point of renting is that if I take care of the place to the best of my abilities, that the property owner takes care of issues that arise. If I wanted to take care of it, I’d buy my own home. It seemed to be mainly one difficult person on the team (also mixed in with some understaffing) that was responsible. About three months ago that difficult individual got replaced. Everything has changed. Our melds is responded to quick, and things are seemingly getting more professional. We have had a huge trash issue with dumpster divers leaving trash all over the yard. Today I looked out my window and saw the manager of this property, Jeff M, picking it all up by hand and cleaning it up. Now that is a selfless manager! Although I’ll say it seems like the Hornburger group is working on staff improvements, the ONLY reason I’m giving them a remotely good rating is because I saw JEFF M. out there getting his hands dirty and going above and beyond in his job. Just a tip to Hornberger property: people like Jeff need to get raises and be put in charge, and people like unsaid previous employees need to be replaced entirely. Reward those who work hard. JEFF single handedly saved you from a one or two star rating because of his hard work. I’m looking forward to seeing the ways this group makes good improvements.

Just want to say that this property management company has been the worst to ever deal with in regards to getting someone off a lease and the communication from them sucks. I would not recommend this management company to anyone. We tried since September to get someone off of my lease and have someone take it over, they finally got back to us yesterday ( 5 months later) and will not wave a charge to get them taken off the lease, the company has been a nightmare. The people who work here are lazy and unprofessional. Also mind you every-time they message me or my pass roommate they either get the address wrong for the place that is rented or they don’t make any sense with communication. Just choose wisely when looking for a management company. If i could give zero stars I would.

Highly recommend The Hornberger Group! The move-in process was simple and straight forward! They are also great with maintenance requests even when doing something as ridiculous as locking myself out of my rental. They were quick, responsive and helpful. Special thank you to Anna and the maintenance team!

I just moved into hornberger home. I have met so many team members and know a handful by name already. They made extreme efforts to making my move in process easy, including answering my questions in a timely manner, helping me find a place affordable for my needs, and over all having compassion for people. Their homes are beautiful and updated. Thank You so much! Tina Linn

We have worked with Hornberger Group for a number of year now. Rita and her team are fantastic to work with and very responsive to our questions. She has great ideas about property improvements as well and is always a joy to work with. We also work with Jeff who has been fantastic as well. The Hornberger Group is one I would recommend!

I've had the pleasure of working with Jeff and Jerry from The Hornberger Group in a mastermind group, and I've been consistently impressed by their exceptional knowledge and expertise in the Spokane real estate market. Their dedication to their clients and their community is truly admirable. Jeff and Jerry have a deep understanding of the local market and offer valuable insights that have been invaluable to my own real estate endeavors. I highly recommend The Hornberger Group if you're seeking a reliable, professional, and dedicated real estate team. Their commitment to providing top-notch service is evident in every interaction.

A friend of mine asked me if I could be at her home during a home inspection because she had to work and wanted someone there. A gentleman named Jeff came by to do the walk through. He made it a very enjoyable and stress free experience. He was very personable, and kept me updated on what he was doing and why. I just wanted to take a moment to to acknowledge the great customer service and I would highly recommend the Hornberger group to anyone. Thank you Jeff. Jeannie D.

I am very happy to continue my professional relationship with The Hornberger Group who have helped me manage two properties. They are fast and efficient and always help me to get work done at a responsible price and timely basic. They get good, stable tenants at good rental rates for this area. I want to give a BIG shout out to Rita for always responding to my questions and needs. I know I can always count on her to get back with me quick and answer all my questions. Thank you all and I look forward to working with you all in the future for years to come!! Sherry Knoll