Previous owner. Very disappointed with maintenance and general communication. Microwave died and maintenance replaced it, but didn’t bother to repair wall damage or quote for a patch on damaged wall underneath the mounted microwave. Our tenant moved out at the end of lease and LGE came to upgrade our meter and it got damaged somehow. We were four months without power and unable to get a new tenant with me having to make dozens of texts, calls, and emails to check the status of our property (some blame falls onto weather and LGE too). Maintenance finally asked me to call LGE on their behalf as they were “getting nowhere” with LGE and our meter was replaced later that same day. FOUR MONTHS without electricity. Had to call maintenance to see if they turned off our water when temperatures dropped to single digits, and they hadn’t. Our pipes could have burst if I didn’t request the service. Also, left a voicemail with them 3/17 to ask about getting our garage key back since we were only given back our front door key and I’m still waiting for a reply from the office (currently 3/26). Perhaps this review will help get my key returned or at least warrant a reply. When things go smoothly everything seems fine, but something out of the ordinary happens maintenance and communication leave more to be desired.

We switched over to LREI Property Management a local property manager in Louisville approximately a year and a half ago.We have been very pleased with LREI. They are very professional and have systems in place to make many processes, go smoothly and efficiently. We have one point of contact with Justin director of operations and then he has many people on his team who each have their own specialty who we are also able to communicate with if needed. Just to mention a few of the very helpful people we have worked with on Justin’s team are Stephanie, Chrystal, Rejoice, Marie and Mohammed. LREI has done a great job with managing our property, placing qualified tenants, completing work orders in a timely fashion and getting our effective occupancy up to a good level dramatically better than the two prior property managers we worked with.

LREI began managing our properties a couple of years ago, and we have been extremely happy with them. We are especially happy with their quick response and caring attitude. Muhammad (and Stephanie) have been a great point of contact for maintenance. Muhammad cheerfully helps with our most difficult maintenance items. We have also had several major capex expenses, and we have had a direct line of communication with the maintenance team during these types of expensive situations. Overall, we are very please with LREI and the entire staff.

Good and very quick maintenance ! Muhammad helped me on the phone when I got locked out by accident and I was able to get in again within 15 minutes. I am grateful. Mason Woodall was the maintenance tech and he fixed my apartment and did a great job ! They did a great job and I am satisfied.

Working with LREI has been a great experience in getting our property rented and managed. They have been very supportive from the start and continue to provide timely service and updates where needed. Muhammad Anas has been particularly helpful in getting our service needs addressed. I recommend this team to anyone that is looking for property management services.

Albert and Muhammad did a wonderful job. I was very impressed by the length of time that it took to repair my sink and my door. Also I appreciate them going out of their way to fix my lock as well..

The 2 guys that they sent out went above and beyond to fix my repair compared to the first guy that came out to do it. They knew what they was doing they got the job done looks very good even cleaned up their mess after they got done made sure I was able to get in and out the door with no problem especially my granddaughter with the key. keep up the good work

Our team at Zillow has been impressed with the advertising strategy of LREI. Their innovative and effective approach ensures the properties in their portfolio receive maximum visibility. The team is exceptionally friendly and always ready to assist with any queries or concerns. Their promptness in addressing issues and providing updates is commendable, making the entire process smooth and hassle-free. Additionally, their commitment to maintaining a high level of professionalism and customer service has been invaluable. We highly recommend their services to anyone looking for a reliable and efficient property management team.

Previous owner. Very disappointed with maintenance and general communication. Microwave died and maintenance replaced it, but didn’t bother to repair wall damage or quote for a patch on damaged wall underneath the mounted microwave. Our tenant moved out at the end of lease and LGE came to upgrade our meter and it got damaged somehow. We were four months without power and unable to get a new tenant with me having to make dozens of texts, calls, and emails to check the status of our property (some blame falls onto weather and LGE too). Maintenance finally asked me to call LGE on their behalf as they were “getting nowhere” with LGE and our meter was replaced later that same day. FOUR MONTHS without electricity. Had to call maintenance to see if they turned off our water when temperatures dropped to single digits, and they hadn’t. Our pipes could have burst if I didn’t request the service. Also, left a voicemail with them 3/17 to ask about getting our garage key back since we were only given back our front door key and I’m still waiting for a reply from the office (currently 3/26). Perhaps this review will help get my key returned or at least warrant a reply. When things go smoothly everything seems fine, but something out of the ordinary happens maintenance and communication leave more to be desired.

We switched over to LREI Property Management a local property manager in Louisville approximately a year and a half ago.We have been very pleased with LREI. They are very professional and have systems in place to make many processes, go smoothly and efficiently. We have one point of contact with Justin director of operations and then he has many people on his team who each have their own specialty who we are also able to communicate with if needed. Just to mention a few of the very helpful people we have worked with on Justin’s team are Stephanie, Chrystal, Rejoice, Marie and Mohammed. LREI has done a great job with managing our property, placing qualified tenants, completing work orders in a timely fashion and getting our effective occupancy up to a good level dramatically better than the two prior property managers we worked with.

LREI began managing our properties a couple of years ago, and we have been extremely happy with them. We are especially happy with their quick response and caring attitude. Muhammad (and Stephanie) have been a great point of contact for maintenance. Muhammad cheerfully helps with our most difficult maintenance items. We have also had several major capex expenses, and we have had a direct line of communication with the maintenance team during these types of expensive situations. Overall, we are very please with LREI and the entire staff.

Good and very quick maintenance ! Muhammad helped me on the phone when I got locked out by accident and I was able to get in again within 15 minutes. I am grateful. Mason Woodall was the maintenance tech and he fixed my apartment and did a great job ! They did a great job and I am satisfied.

Working with LREI has been a great experience in getting our property rented and managed. They have been very supportive from the start and continue to provide timely service and updates where needed. Muhammad Anas has been particularly helpful in getting our service needs addressed. I recommend this team to anyone that is looking for property management services.

Albert and Muhammad did a wonderful job. I was very impressed by the length of time that it took to repair my sink and my door. Also I appreciate them going out of their way to fix my lock as well..

The 2 guys that they sent out went above and beyond to fix my repair compared to the first guy that came out to do it. They knew what they was doing they got the job done looks very good even cleaned up their mess after they got done made sure I was able to get in and out the door with no problem especially my granddaughter with the key. keep up the good work

Our team at Zillow has been impressed with the advertising strategy of LREI. Their innovative and effective approach ensures the properties in their portfolio receive maximum visibility. The team is exceptionally friendly and always ready to assist with any queries or concerns. Their promptness in addressing issues and providing updates is commendable, making the entire process smooth and hassle-free. Additionally, their commitment to maintaining a high level of professionalism and customer service has been invaluable. We highly recommend their services to anyone looking for a reliable and efficient property management team.