We received very poor customer service with SPM. They had many issues where it was hard to get someone to contact when there were issues. One failure in communication caused the tenants to receive an incorrect eviction notice and a very high bill that cost us hundreds of dollars. When we confronted them with these issues they only provided excuses and offered some free management services when we did not want to continue with them. So they did not give us any concessions for their failures. Did not get our money’s worth.

There is no basics, and no staff that feels professional. This company takes the money, but every week I get a warning from the HOA. When I call the manager, he never answers, and when I call him from another number, he answers. They play me like that Don't be fooled by this company's low prices. These low prices will ruin your precious money and home.

I communicated with Stephanie and she was very responsive as many conversations and questions went back-and-forth over a month timeframe. I signed the lease… So far Things are fantastic and they were able to accommodate my request and changes to the lease.

I want to thank Nino and Mike for their professionalism and kindness. They’ve made the transition from one property management company to theirs a smooth process. Living in northern California and communicating with these gentleman in San Antonio was seem-less, they prepared me and everything for me to make it happen. I’m thankful that I found Specialized Property Management online, but I figured that’s what they do, because they already had EXCELLENT REVIEWS . Thank you Nino and Mike Jim

Update 1.24.2025: 1238 Settlers Way has been the worse house I have ever rented in my life. Owner will not fix anything and the maintenance will not follow through with any. Just paid a $400 gas bill and a $300 electric bill. Have put in many requests for the heater to be fixed and still no resolution. Once we move out do move into this property or any that is managed by this trash company. So far my experience with this property management far as a tenant has been horrible. First complaint: If I could post without giving any stars I would. No one answers the phone. We have been without hot water for 3 days due to the lack of information given in order to make sure our gas was turned on. They do not have 24/7 maintenance number. You call and it states you have reached them after hours. If I had a fire or a flood I would not be able to talk to anyone. Roof needs to be replaced. Possible leaks may occur soon. Move in day came and they gave me the wrong lockbox code to access the key. Did not move in on that day. Had to call to get a new lockbox code and of course it worked. I emailed the leasing agent and she never responded until the afternoon after I already fixed the issue. I shouldn’t have to call to get any information especially when it comes to moving in. They are wanting us to pay the prorated rate for a day we did not enter the property. This was not our fault, but they are not taking accountability for the mistake they caused. We should not owe anything on a date we did not enter the property. Lease needs to be redone but constantly saying it is up the property owner. I have not heard back from anyone and not still is answering the phone. They still want their money though right? How when all we could use was the information given to us. I don’t play about my money and should be able to call to talk to anyone. I don’t like emails or text when it comes to discussing business. If I was a property owner of this residence I would sue the mess out of this company for not taking care of my home. This has been the worse experience of my life. I was so excited to move into a house. Do not lease anything through this company.

Working with Specialized Property Management has been a complete nightmare. They wanted to the last minute to notify me that the tenant was leaving, took their precious time to contact me regarding the move out and assessment and then would not work on any of the items needed to get the property ready for a new renter while holding on to the tenants deposit forcing me to pay nearly $5000 upfront. They also said the property wasn't ready to lease based on their recommendations which included Nickle and diming me over loose cabinets and doorstoppers. They are out to make money, not assist clients. I will not be renewing. I will use any other property management company and pay whatever to not have to do this again.

Currently renting a property from this company and it’s the worst experience I’ve ever had. They are actively ignoring my messages and calls. I’m moving into a house has not been cleaned from the last tenant. There’s gobs of this persons hair everywhere and there’s trash from them as well as contractors. Blinds are falling off windows. I’m disgusted by this situation. I’ve given them so much money already and they aren’t doing anything.

They let the previous tenants dogs pee all over the carpets in the bedrooms, and wouldn't replace it for us. They had people clean the carpets, but that just made the smell worse. Then they just stopped communicating with us about how they were gonna fix it. I had to look up the homeowner on Google and contact her about the problem because spm wasn't doing anything. She sent an inspector to check out the smell. We asked to get out of the lease because the smell was horrible and I didn't even know if it was gonna be gone if they replace the carpets. Some contractors thought the smell was in the hardwood floors too. Also, because spm just didn't do anything about replacing the carpet. We eventually got out of the lease (had to pay 3x rent -edit: 2x month rent penalty and pay extra month rent, all for a house we never moved into) and now they're trying to rent it out again. The house still smells like dog pee. The rental house conditions can be barely livable and they just don't care. I've attached pictures of how the carpet looks under black light. Urine stains everywhere, and this is after the carpets got professionally cleaned. They didn't want to replace the carpet for us. The dog urine smell is noticeable in the 3 bedrooms, the washroom, and the hardwood floors in the foyer (the carpet cleaning contractor has confirmed this). Getting ahold of these people is impossible. The only way to contact them is by email (you can call, but only the secretary will answer, not the leasing manager). They often ignore emails and don't communicate with you. They don't care about making the house livable or not smell like dog piss. They will lie about inspection reports so they don't have to pay (we had an inspector sent by the homeowner to check out the carpet smell. Inspector said we are smelling the carpet pad, but spm said there is "no smell")

We received very poor customer service with SPM. They had many issues where it was hard to get someone to contact when there were issues. One failure in communication caused the tenants to receive an incorrect eviction notice and a very high bill that cost us hundreds of dollars. When we confronted them with these issues they only provided excuses and offered some free management services when we did not want to continue with them. So they did not give us any concessions for their failures. Did not get our money’s worth.

There is no basics, and no staff that feels professional. This company takes the money, but every week I get a warning from the HOA. When I call the manager, he never answers, and when I call him from another number, he answers. They play me like that Don't be fooled by this company's low prices. These low prices will ruin your precious money and home.

I communicated with Stephanie and she was very responsive as many conversations and questions went back-and-forth over a month timeframe. I signed the lease… So far Things are fantastic and they were able to accommodate my request and changes to the lease.

I want to thank Nino and Mike for their professionalism and kindness. They’ve made the transition from one property management company to theirs a smooth process. Living in northern California and communicating with these gentleman in San Antonio was seem-less, they prepared me and everything for me to make it happen. I’m thankful that I found Specialized Property Management online, but I figured that’s what they do, because they already had EXCELLENT REVIEWS . Thank you Nino and Mike Jim

Update 1.24.2025: 1238 Settlers Way has been the worse house I have ever rented in my life. Owner will not fix anything and the maintenance will not follow through with any. Just paid a $400 gas bill and a $300 electric bill. Have put in many requests for the heater to be fixed and still no resolution. Once we move out do move into this property or any that is managed by this trash company. So far my experience with this property management far as a tenant has been horrible. First complaint: If I could post without giving any stars I would. No one answers the phone. We have been without hot water for 3 days due to the lack of information given in order to make sure our gas was turned on. They do not have 24/7 maintenance number. You call and it states you have reached them after hours. If I had a fire or a flood I would not be able to talk to anyone. Roof needs to be replaced. Possible leaks may occur soon. Move in day came and they gave me the wrong lockbox code to access the key. Did not move in on that day. Had to call to get a new lockbox code and of course it worked. I emailed the leasing agent and she never responded until the afternoon after I already fixed the issue. I shouldn’t have to call to get any information especially when it comes to moving in. They are wanting us to pay the prorated rate for a day we did not enter the property. This was not our fault, but they are not taking accountability for the mistake they caused. We should not owe anything on a date we did not enter the property. Lease needs to be redone but constantly saying it is up the property owner. I have not heard back from anyone and not still is answering the phone. They still want their money though right? How when all we could use was the information given to us. I don’t play about my money and should be able to call to talk to anyone. I don’t like emails or text when it comes to discussing business. If I was a property owner of this residence I would sue the mess out of this company for not taking care of my home. This has been the worse experience of my life. I was so excited to move into a house. Do not lease anything through this company.

Working with Specialized Property Management has been a complete nightmare. They wanted to the last minute to notify me that the tenant was leaving, took their precious time to contact me regarding the move out and assessment and then would not work on any of the items needed to get the property ready for a new renter while holding on to the tenants deposit forcing me to pay nearly $5000 upfront. They also said the property wasn't ready to lease based on their recommendations which included Nickle and diming me over loose cabinets and doorstoppers. They are out to make money, not assist clients. I will not be renewing. I will use any other property management company and pay whatever to not have to do this again.

Currently renting a property from this company and it’s the worst experience I’ve ever had. They are actively ignoring my messages and calls. I’m moving into a house has not been cleaned from the last tenant. There’s gobs of this persons hair everywhere and there’s trash from them as well as contractors. Blinds are falling off windows. I’m disgusted by this situation. I’ve given them so much money already and they aren’t doing anything.

They let the previous tenants dogs pee all over the carpets in the bedrooms, and wouldn't replace it for us. They had people clean the carpets, but that just made the smell worse. Then they just stopped communicating with us about how they were gonna fix it. I had to look up the homeowner on Google and contact her about the problem because spm wasn't doing anything. She sent an inspector to check out the smell. We asked to get out of the lease because the smell was horrible and I didn't even know if it was gonna be gone if they replace the carpets. Some contractors thought the smell was in the hardwood floors too. Also, because spm just didn't do anything about replacing the carpet. We eventually got out of the lease (had to pay 3x rent -edit: 2x month rent penalty and pay extra month rent, all for a house we never moved into) and now they're trying to rent it out again. The house still smells like dog pee. The rental house conditions can be barely livable and they just don't care. I've attached pictures of how the carpet looks under black light. Urine stains everywhere, and this is after the carpets got professionally cleaned. They didn't want to replace the carpet for us. The dog urine smell is noticeable in the 3 bedrooms, the washroom, and the hardwood floors in the foyer (the carpet cleaning contractor has confirmed this). Getting ahold of these people is impossible. The only way to contact them is by email (you can call, but only the secretary will answer, not the leasing manager). They often ignore emails and don't communicate with you. They don't care about making the house livable or not smell like dog piss. They will lie about inspection reports so they don't have to pay (we had an inspector sent by the homeowner to check out the carpet smell. Inspector said we are smelling the carpet pad, but spm said there is "no smell")