When we first moved in Rudy was great. However, in April 2024 when Cynthia began…. Not great. This review is for her. She reached out when she first began to introduce herself. She asked me if we had any issues and I told her about the lack of fencing. I think she got annoyed (even though she asked for photos) with me communicating. She came off nice, then she began to not communicate great. Then it began feeling like she was out for us, though she claims she wasn’t “after us”. Our Rhino policy expired in 2023 and no one was aware, not even RPM. Then Cynthia realized it in July of 2024 and slapped us with $2100 for a security deposit, no notice, no email, no phone call. We have paid our rent for 2 years (sometimes late but I communicated when rent would be a few days or so late) and it all came down to us going to eviction court because of this security deposit and then being locked out of our rental portal. She lied to court stating that we didn’t make any payments in September and October, I did but it didn’t go to said rent. This whole mishap could have been solved if she would have reached out to Rhino. I feel like they dropped Rhino and are now with Obligo. If they were dropping Rhino they should have said something. Because Rhino stated they weren’t working with our property. Our first court hearing Cynthia didn’t show. She rescheduled it and made it for 6 days before Christmas. She lied to the court. She then, without trying to communicate with me, filed a writ of possession and charged us $800 for it. We moved out on January 18th and the writ was scheduled for the 21st. I emailed Cynthia a detailed email about the property and photos of the empty house. That day came and the Constable and everyone showed… but not Cynthia. She rescheduled it to today February 3rd and she didn’t show AGAIN! I’m sure she has already been to the property because someone was there, turned lights on, took the keys off the counter and the letter for the property owner AND but a lock box on the door. There was no need to file a writ of possession. And at the end of the day, a security deposit issue after living there for 2 almost 3 years is why we lost our home. I would have loved to stay there, it was home.The PTSD this woman has given us and all the emotional and physical problems since then has been horrible. Pay your deposit up front and don’t do the “alternative” programs because it’s a nightmare!!!! Cynthia is doing a horrible job representing RPMLonestar. Not showing up to court or for the writ of possessions she scheduled isn’t okay. I really hope you can find someone better to represent your company Rudy. *Updated Response to reply from Rudy: 1. Rhino told us multiple times YOU needed to contact them and you didn’t. Rhino did get their money for the 22-23 year. No one from Rhino contacted us and in their policy it states it automatically renews, and that’s what we assumed. 2. We went a whole YEAR (2023) with-out a security deposit of any sort and none of us knew it! you never said anything!! Y'all couldn’t wait until tax season for us to pay the full amount; of course not. And we were financially well to be in the home, just because we didn’t have an extra $2100 laying around doesn’t mean we weren’t financially sound to rent. We clearly have 2 years of payments! And yes, I made a payment and it did pay for the first “security deposit payment” so, please get your facts right before you try to say we weren’t good tenants or we weren’t “financially sound”You’re just trying to throw us under the bus to make yourself look good. HORRIBLE COMPANY DO NOT RENT FROM THEM!!!! RUUUNN THE OTHER WAY!*

I'm a landscaping vendor of LoneStar & they are great to work with. Honest, professional & easy to reach. I'm excited to continue to work together!

In case you haven’t read enough reviews warning you to stay away from this company, here is one more. Stay away from this company!!! Countless examples of excessively priced repairs without RPM Lone Star investing an ounce of energy to verify you are not being ripped off. That’s right, if you think they are looking after your interests, think again. One example of the many? 1,700.00 to replace a water softener with a 500.00 one from Home Depot. This defies logic and common sense When questioned (because don’t expect them to do so for you), the response was 1,200 in labor and parts. They prey on people who don’t have an idea of the cost of home repairs. Back to the water softener…I bought the water softener from Home Depot and installed in under an hour with no additional parts. Ended my contract with RPM and could be happier with the new property management company.

Vanessa & RPM Lonestar did a great job w a request I made! She was very responsive and courteous. Cudo’s!

Terrible experience with this company since the day I moved in. I was constantly ignored by Mariel (who I was told would be managing the property). On several occasions she just never got back to me at all when I needed something and I was left to deal with it myself. When I moved in, there was no mirrors in the bathrooms. It took them weeks to have them installed. One day I had to take off work in order to be there for the installation and they never even showed up. No show, no call. But if you make a mistake they are quick to hit you with a “trip fee”. The move-out notice specified that I would receive a code to put a key in the lock box. I reached out to Mariel days before move-out for a code so I could be prepared. She never got back to me which is typical. So I emailed Cynthia since I was having no luck with Mariel. I was notified that Mariel doesn’t even work for the company anymore and no one reached out to me to let me know that my property manager was no longer an employee. I had been moving all weekend and didn’t get a minute to take another unnecessary trip back to that house to drop the key off. I was notified that the property evaluator stopped by and there was no key so I would be charged a trip fee. Thank God I moved out this weekend and I don’t have to deal with this company anymore. But it’s not too late for them to screw me on my deposit like they did in a bunch of these other reviews.

*********WARNING************** I’ve partnered with a number of property groups for my small little portfolio in Austin and San Antonio. In my investment adventures I’ve worked with a couple property management groups. I can honestly say, Real Property Mangement Lonestar has been the WORST property management group I have ever worked with. To all my fellow investors who work hard to build a future for yourself and family…..STAY AWAY FROM RPM-LONESTAR. Incompetent, tons of little fees, and most importantly dishonest. I know you don’t know me but take this as a warning. Go with someone else. If you don’t it will cost you a lot.

Whatever you do stay away from this place! They are completely unprofessional! We signed a two-year lease agreement and one year into the lease we were told we had to move out within 60 days. Now they are saying that they are not sure when we're supposed to move out and we should be the one giving to move out date. Crazy people. I called to get some clarification and all they gave me was a runaround. All I needed was ,"when do I have to move out ", a simple move out date. All I was given for over a month, was that someone will call me back. It never happened! When you call, all you get is an option to leave a message. With no call backs.. The Worst property management EVER!

If you are considering Real property management LoneStar, I urge you to seriously reconsider your decision. This company has absolutely no commitment to customer service, their dishonest, they only care about the dollar sign that each property represents. We had problems from day one. They sent a contactor out to repair some tile. They asked me if we had any extra tile and I said yes check the shed in the backyard. In stead of counting how many pieces of tile we had on hand, the contractor took up the tile first. He removed 12 pieces of tile and we only had 4 in the shed. The tile had be discounted. We looked for weeks. I said we meaning my husband and I, not the property management company. In reality it should have been repaired once the tenants informed LoneStar of the pair, not 3 months later. We were told that they had other pressing repairs that were important at the time. That should have be a clue in what we had in store. We probably would have needed 2 pieces of tile instead of 12. And what kind of contactor removes the tile first? Wouldn't you make sure you have all your supplies first? My tenants had to live with no tile on the floor for weeks. They completely disregard any promises they make , rendering their words and their promises are meaningless. I had to reach to them 3 times because we were overcharged or because our deposit was short. All 3 times they said it was a billing error. Shouldn't someone be double checking before deposit go out? The 1-star rating is actually a bit generous. I would give them a 0 if I could. They're incapable of properly maintaining the properties they're contacted to manage. They don't do site visits or inspections but they charge you $$ anyway. My tenants even hired a plumber to fix an emergency water leak because no one at LoneStar called him back. LoneStar told me the tenants fixed it because he couldn't wait until Monday for their plumber to come out. Why would you make them wait until Monday if water is leaking outside at the water meter. What do you consider an emergency? Just like other property owners we experience the same thing in the beginning. They're very quick to get back to you before you sign a contract, then afterward maybe they will respond maybe they will not. They use their own in house maintinance team that does repairs, so every time there is a repair needed guess who gets paid. And amazingly there is a repair needed every other month. When you ask them for written repair request from the tenant, crickets. When you ask them for the receipts for items associated with the repair, crickets. Absolutely avoid Real Property Management LoneStar at all costs.

When we first moved in Rudy was great. However, in April 2024 when Cynthia began…. Not great. This review is for her. She reached out when she first began to introduce herself. She asked me if we had any issues and I told her about the lack of fencing. I think she got annoyed (even though she asked for photos) with me communicating. She came off nice, then she began to not communicate great. Then it began feeling like she was out for us, though she claims she wasn’t “after us”. Our Rhino policy expired in 2023 and no one was aware, not even RPM. Then Cynthia realized it in July of 2024 and slapped us with $2100 for a security deposit, no notice, no email, no phone call. We have paid our rent for 2 years (sometimes late but I communicated when rent would be a few days or so late) and it all came down to us going to eviction court because of this security deposit and then being locked out of our rental portal. She lied to court stating that we didn’t make any payments in September and October, I did but it didn’t go to said rent. This whole mishap could have been solved if she would have reached out to Rhino. I feel like they dropped Rhino and are now with Obligo. If they were dropping Rhino they should have said something. Because Rhino stated they weren’t working with our property. Our first court hearing Cynthia didn’t show. She rescheduled it and made it for 6 days before Christmas. She lied to the court. She then, without trying to communicate with me, filed a writ of possession and charged us $800 for it. We moved out on January 18th and the writ was scheduled for the 21st. I emailed Cynthia a detailed email about the property and photos of the empty house. That day came and the Constable and everyone showed… but not Cynthia. She rescheduled it to today February 3rd and she didn’t show AGAIN! I’m sure she has already been to the property because someone was there, turned lights on, took the keys off the counter and the letter for the property owner AND but a lock box on the door. There was no need to file a writ of possession. And at the end of the day, a security deposit issue after living there for 2 almost 3 years is why we lost our home. I would have loved to stay there, it was home.The PTSD this woman has given us and all the emotional and physical problems since then has been horrible. Pay your deposit up front and don’t do the “alternative” programs because it’s a nightmare!!!! Cynthia is doing a horrible job representing RPMLonestar. Not showing up to court or for the writ of possessions she scheduled isn’t okay. I really hope you can find someone better to represent your company Rudy. *Updated Response to reply from Rudy: 1. Rhino told us multiple times YOU needed to contact them and you didn’t. Rhino did get their money for the 22-23 year. No one from Rhino contacted us and in their policy it states it automatically renews, and that’s what we assumed. 2. We went a whole YEAR (2023) with-out a security deposit of any sort and none of us knew it! you never said anything!! Y'all couldn’t wait until tax season for us to pay the full amount; of course not. And we were financially well to be in the home, just because we didn’t have an extra $2100 laying around doesn’t mean we weren’t financially sound to rent. We clearly have 2 years of payments! And yes, I made a payment and it did pay for the first “security deposit payment” so, please get your facts right before you try to say we weren’t good tenants or we weren’t “financially sound”You’re just trying to throw us under the bus to make yourself look good. HORRIBLE COMPANY DO NOT RENT FROM THEM!!!! RUUUNN THE OTHER WAY!*

I'm a landscaping vendor of LoneStar & they are great to work with. Honest, professional & easy to reach. I'm excited to continue to work together!

In case you haven’t read enough reviews warning you to stay away from this company, here is one more. Stay away from this company!!! Countless examples of excessively priced repairs without RPM Lone Star investing an ounce of energy to verify you are not being ripped off. That’s right, if you think they are looking after your interests, think again. One example of the many? 1,700.00 to replace a water softener with a 500.00 one from Home Depot. This defies logic and common sense When questioned (because don’t expect them to do so for you), the response was 1,200 in labor and parts. They prey on people who don’t have an idea of the cost of home repairs. Back to the water softener…I bought the water softener from Home Depot and installed in under an hour with no additional parts. Ended my contract with RPM and could be happier with the new property management company.

Vanessa & RPM Lonestar did a great job w a request I made! She was very responsive and courteous. Cudo’s!

Terrible experience with this company since the day I moved in. I was constantly ignored by Mariel (who I was told would be managing the property). On several occasions she just never got back to me at all when I needed something and I was left to deal with it myself. When I moved in, there was no mirrors in the bathrooms. It took them weeks to have them installed. One day I had to take off work in order to be there for the installation and they never even showed up. No show, no call. But if you make a mistake they are quick to hit you with a “trip fee”. The move-out notice specified that I would receive a code to put a key in the lock box. I reached out to Mariel days before move-out for a code so I could be prepared. She never got back to me which is typical. So I emailed Cynthia since I was having no luck with Mariel. I was notified that Mariel doesn’t even work for the company anymore and no one reached out to me to let me know that my property manager was no longer an employee. I had been moving all weekend and didn’t get a minute to take another unnecessary trip back to that house to drop the key off. I was notified that the property evaluator stopped by and there was no key so I would be charged a trip fee. Thank God I moved out this weekend and I don’t have to deal with this company anymore. But it’s not too late for them to screw me on my deposit like they did in a bunch of these other reviews.

*********WARNING************** I’ve partnered with a number of property groups for my small little portfolio in Austin and San Antonio. In my investment adventures I’ve worked with a couple property management groups. I can honestly say, Real Property Mangement Lonestar has been the WORST property management group I have ever worked with. To all my fellow investors who work hard to build a future for yourself and family…..STAY AWAY FROM RPM-LONESTAR. Incompetent, tons of little fees, and most importantly dishonest. I know you don’t know me but take this as a warning. Go with someone else. If you don’t it will cost you a lot.

Whatever you do stay away from this place! They are completely unprofessional! We signed a two-year lease agreement and one year into the lease we were told we had to move out within 60 days. Now they are saying that they are not sure when we're supposed to move out and we should be the one giving to move out date. Crazy people. I called to get some clarification and all they gave me was a runaround. All I needed was ,"when do I have to move out ", a simple move out date. All I was given for over a month, was that someone will call me back. It never happened! When you call, all you get is an option to leave a message. With no call backs.. The Worst property management EVER!

If you are considering Real property management LoneStar, I urge you to seriously reconsider your decision. This company has absolutely no commitment to customer service, their dishonest, they only care about the dollar sign that each property represents. We had problems from day one. They sent a contactor out to repair some tile. They asked me if we had any extra tile and I said yes check the shed in the backyard. In stead of counting how many pieces of tile we had on hand, the contractor took up the tile first. He removed 12 pieces of tile and we only had 4 in the shed. The tile had be discounted. We looked for weeks. I said we meaning my husband and I, not the property management company. In reality it should have been repaired once the tenants informed LoneStar of the pair, not 3 months later. We were told that they had other pressing repairs that were important at the time. That should have be a clue in what we had in store. We probably would have needed 2 pieces of tile instead of 12. And what kind of contactor removes the tile first? Wouldn't you make sure you have all your supplies first? My tenants had to live with no tile on the floor for weeks. They completely disregard any promises they make , rendering their words and their promises are meaningless. I had to reach to them 3 times because we were overcharged or because our deposit was short. All 3 times they said it was a billing error. Shouldn't someone be double checking before deposit go out? The 1-star rating is actually a bit generous. I would give them a 0 if I could. They're incapable of properly maintaining the properties they're contacted to manage. They don't do site visits or inspections but they charge you $$ anyway. My tenants even hired a plumber to fix an emergency water leak because no one at LoneStar called him back. LoneStar told me the tenants fixed it because he couldn't wait until Monday for their plumber to come out. Why would you make them wait until Monday if water is leaking outside at the water meter. What do you consider an emergency? Just like other property owners we experience the same thing in the beginning. They're very quick to get back to you before you sign a contract, then afterward maybe they will respond maybe they will not. They use their own in house maintinance team that does repairs, so every time there is a repair needed guess who gets paid. And amazingly there is a repair needed every other month. When you ask them for written repair request from the tenant, crickets. When you ask them for the receipts for items associated with the repair, crickets. Absolutely avoid Real Property Management LoneStar at all costs.