I am writing this review to share my experience with this Oakwood property management company. I was charged approximately $1,100 by the maintenance team for replacing a kitchen countertop due to alleged damages. However, when I requested a receipt or invoice as proof of the expense, none was provided. Instead, my account was placed in delinquency, pressuring me to pay the charge. Despite multiple attempts to resolve the issue, my repeated requests for proof of the expense were ignored. During a meeting with the property manager, I experienced unprofessional behavior. He provided one-word answers, barely looked up from his computer, and failed to engage respectfully in the conversation. Furthermore, the tone and demeanor of the maintenance staff who handled this request were equally unprofessional. This experience has left me deeply disappointed with the management's lack of transparency and poor customer service.

A friend of mine rented one of the apartments and I feel in love with the place. That was over 30 years ago. I'm a widow and looking for a retirement facility and just by luck I came to Albany Commons. I've been hear over a year and love everything about the gardens, staff and the people living here. Forever home until God takes me home.

Been here coming up on 3 years, no real complaints! Its cozy and somewhat secluded, and the maintenance is top shelf! My ONLY "It could be better" is the company they contract to pick up the recycling on Mondays is zero for seven on pickups, it'd be nice to have a dependable way to recycle....

The only complaint I had was with the parking. It kind of resolved itself, but it comes and goes. Otherwise, the grounds are very well kept. When you need maintenance done, it is done promptly and correct. The walls are pretty thin, just like probably every apartment. The appliances are getting older, but they still function properly. There is wear and tear over the years. I enjoy living here. It’s close to everything. It is pretty quiet.

I truly have no had a single issue since moving in to River & Rich. I can't believe I'm even saying that because everywhere else I have lived, there's been something wrong or unsatisfactory. At River & Rich, run by the Oakwood Management Company, I always feel safe because there is surveillance in the building at night, and in the parking garage during the day. As a young woman living in the city, when I have to walk from the parking garage to my apartment at night, I need that secure feeling. The building, lobby, pool, hallways, and gym are always clean. The landscaping at the pool is incredible, I've never lived in an apartment that puts so much care into the landscaping. Management is always quick to respond to my emails, and I appreciate that I can walk down to the office if I have any quick questions. They are also quick to let people know if the pool, gym or lobby will be closed for any reason. Maintenance always comes the same day that I put a request in, and they're very nice. The only negatives I could possibly think of are that one time all of the smoke alarms went off in the whole building around 10pm and there was no explanation from management. The carpet in my bedroom is thin and it starting to rip up a little as well. Not a huge issue but just a note.

Great company to work for! Recently went on a fishing trip with them and had so much fun!

Always kept clean and maintenance responds usually either the same day or the next. I live in Sanctuary Village. I’ve lived here for 7 years and although there have been problems (my apartment got flooded twice) they worked hard to resolve them quickly. I’ve been happy here so far.

We've been satisfied residents for 15 years. Our biggest concern is the rising rent prices. We are now retired and on fixed incomes and are concerned about being able to afford to continue living here, or in any other decent community. We appreciate the quick turnaround on maintenance issues and beautiful landscaping and grounds. Perhaps cutting back on the amount of landscaping (flowers, etc.), would benefit residents with keeping rent low...just a thought. Also, you really need to monitor your dog policies, especially pit bulls not on leashes and dog owners not picking up poop.

I am writing this review to share my experience with this Oakwood property management company. I was charged approximately $1,100 by the maintenance team for replacing a kitchen countertop due to alleged damages. However, when I requested a receipt or invoice as proof of the expense, none was provided. Instead, my account was placed in delinquency, pressuring me to pay the charge. Despite multiple attempts to resolve the issue, my repeated requests for proof of the expense were ignored. During a meeting with the property manager, I experienced unprofessional behavior. He provided one-word answers, barely looked up from his computer, and failed to engage respectfully in the conversation. Furthermore, the tone and demeanor of the maintenance staff who handled this request were equally unprofessional. This experience has left me deeply disappointed with the management's lack of transparency and poor customer service.

A friend of mine rented one of the apartments and I feel in love with the place. That was over 30 years ago. I'm a widow and looking for a retirement facility and just by luck I came to Albany Commons. I've been hear over a year and love everything about the gardens, staff and the people living here. Forever home until God takes me home.

Been here coming up on 3 years, no real complaints! Its cozy and somewhat secluded, and the maintenance is top shelf! My ONLY "It could be better" is the company they contract to pick up the recycling on Mondays is zero for seven on pickups, it'd be nice to have a dependable way to recycle....

The only complaint I had was with the parking. It kind of resolved itself, but it comes and goes. Otherwise, the grounds are very well kept. When you need maintenance done, it is done promptly and correct. The walls are pretty thin, just like probably every apartment. The appliances are getting older, but they still function properly. There is wear and tear over the years. I enjoy living here. It’s close to everything. It is pretty quiet.

I truly have no had a single issue since moving in to River & Rich. I can't believe I'm even saying that because everywhere else I have lived, there's been something wrong or unsatisfactory. At River & Rich, run by the Oakwood Management Company, I always feel safe because there is surveillance in the building at night, and in the parking garage during the day. As a young woman living in the city, when I have to walk from the parking garage to my apartment at night, I need that secure feeling. The building, lobby, pool, hallways, and gym are always clean. The landscaping at the pool is incredible, I've never lived in an apartment that puts so much care into the landscaping. Management is always quick to respond to my emails, and I appreciate that I can walk down to the office if I have any quick questions. They are also quick to let people know if the pool, gym or lobby will be closed for any reason. Maintenance always comes the same day that I put a request in, and they're very nice. The only negatives I could possibly think of are that one time all of the smoke alarms went off in the whole building around 10pm and there was no explanation from management. The carpet in my bedroom is thin and it starting to rip up a little as well. Not a huge issue but just a note.

Great company to work for! Recently went on a fishing trip with them and had so much fun!

Always kept clean and maintenance responds usually either the same day or the next. I live in Sanctuary Village. I’ve lived here for 7 years and although there have been problems (my apartment got flooded twice) they worked hard to resolve them quickly. I’ve been happy here so far.

We've been satisfied residents for 15 years. Our biggest concern is the rising rent prices. We are now retired and on fixed incomes and are concerned about being able to afford to continue living here, or in any other decent community. We appreciate the quick turnaround on maintenance issues and beautiful landscaping and grounds. Perhaps cutting back on the amount of landscaping (flowers, etc.), would benefit residents with keeping rent low...just a thought. Also, you really need to monitor your dog policies, especially pit bulls not on leashes and dog owners not picking up poop.