But since it is held by an individual you could purchase it directly off of them for any amount you agree to and then satisfy the cert and the issue is resolved.

So I will pay an extra 20 or 30 a month to use a local company with very high service where immediately someone in their office answers the phone and my issue or scheduling is resolved in a few minutes.

And others if you sit down and think about it from their perspectiveI recently reviewed a property that using proforma expenses, near full occupancy and favorable compatibles from better quality area, is asking 30-40% over my assessment of value.

Its a pretty nice feature - allows you to confirm that issues are actually resolved and also have access to stats if needed 

I have the right to dispute this account, as well as request for verification and validation of this debt, however, in an effort to quickly resolve this matter:I XXXX, am willing to pay you, XXXXX, the sum of $XX.XX on the condition that this account be deleted from any and all reporting agencies, that this account be considered satisfied and closed, and that no future reporting to any/all agencies will take place.

Now once the leak is fixed, I would like to monitor for a few days to ensure the problem has been resolved and not have to find out on my next water bill 30 days later that the leak is ongoing.

When they enter them into RentRedi they stay there until they are resolved and my partner can see them immediately as well.

As these were resolving it was very clear to us that the sale on NPN's was over so we rehabbed most of the properties and turned them into rentals.Since our original plan was to sell the property when we got it back we needed funds to do the rehabs.  

A set of pictures usually resolves that issue. 

Quote from @Eli Ling: thank you, what do you think of this email:I understand your concern about the ceiling leak and your assumption that it might be coming from my apartment.Since we both want to resolve this issue, I suggest contacting the HOA to involve a neutral third party who can determine the actual source of the leak.