We allow for one eviction if it was resolved and full restitution was made.  

Ok, well she then called me for the 3rd time telling me that if I don't resolved the problem she wasn't going to pay me the rent.

Really depends on the condition of the house and the issues you resolve.

I know I can send and receive text messages in the software so I don't have to give them my personal phone number ever.Every issue I had was resolved by their customer support.. which is GREAT by the way. 

Made contact with occupant with see if we could resolve the matter. 

The landlord refuses to correct the problem and she is looking to see if there is any action she can take to get this resolved.

The option of the buyout, termination agreement gives a good way to resolve the situation and move on.I agree in this situation if the guys is moving out of state I'd push for him to sign a buyout. hard to take to court if he's not around.And life is life we can work with our tenants and should have stop gaps that address this type of situation, but it doesn't mean we have to be push overs and  not be compensated.Usually fee for mutual termination is 2 months rent and your return deposit if apartment is in good condition per the walk thru.

I’ve been having issues with this PM company for awhile now as I think they’re overcommitted— lack of communication (I didn’t find out this particular tenant was 24 days late on rent until I called them), accounting errors in their favor I can’t seem to get resolved, etc.

I am waiting on a minor issue to be resolved before I can go under contract for my 6th property.

Either way you decide to resolve it, do just that.