They also have a monthly program for about $10.70 which involves them fixing the boiler for certain things if there is an issue...I wanted to know if anyone has used any of their services and if it was worth it?

How does everyone partner with passive investors when there's still a mortgage involved (not paying cash)?

I let my STR PM deal with these issues, but if I were to make the decision (I do not, the PM handles this without involving me) I probably would credited you half the unit cost for a future stay (assuming it rented for the days you had booked) and refunded all the incidentals. 

My career to date speaks towards getting involved with multifamily investment, but I'm really open anything on the spectrum at this point including single family.

One I co-own with my brother that’s rented(I’d prefer not to involve that one), of the others one is rented and one is being rehabbed. 

On my SS deal, neither party had real estate agents involved. 

I am doing my homework on what being a Host Owner means and all the details involved.

Since it’s the lender’s responsibility to manage their risk, not checking credit or accepting a low credit score without large trade-offs to leverage is something a true lender wouldn’t do.Properly vetting our borrowers is not only beneficial to a lender, but it also ensures the borrower isn’t getting involved in a deal that isn’t a good fit for them.

I would get involved in your local REIA and BP meetups, etc in your area and starting building relationships with people. 

Their coverage is primary and non-contibutoryThey may balk at some of the above because it may involve a cost.