The only piece that I don't like too much is that it can't be customized (maybe in another premium version?).  

Single family and multifamily properties are ideal at the moment.

Probably best to make your own custom solution.

Ideally, the rents cover the cost of the home, your portion of the rent, and maybe there's some money left over for pizza or tuition/books. 

I also have over 6 years of customer service experience.

I will also say that I cleared this with the customer service folks here at Bigger Pockets.

Typically anyone who is used to closing with investors understands that there will be some sort of financing involved but it will not adjust the ideal closing date.  

Looking for tenants in January is not ideal. 

There were, however, some difficulties with that customer.

An agent looking to grow their pipeline of investors, should understand that it takes time and cultivating the clients that reach out to you is a very large part of getting referrals and having a repeat customer.